Director Cx Services

4 months ago

Johannesburg, South Africa NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Evaluates CX business opportunities and Client demand to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues and the competitive environment. Applies broad knowledge of company product capabilities and service offerings with in-depth analysis of market position to create and expand the portfolio of products and solution alternatives. Works closely with product development to create products and validates early product definitions with customers. Uses technical expertise and extensive industry experience to formulate product strategies and identify new product opportunities. Responsible for developing project plans designed to address customer needs and/or expand market share. The CX Service/Product Offer Director is responsible for creating and managing the lifecycle of advanced CX services across Advisory, Analytics and Automation

**Working at NTT**

The role of the CX Service/Product Offer Director is responsible for managing the lifecycle of CX product and services within NTT Ltd. This is a senior role focusing on advanced CX services across Advisory, Analytics and Automation.

They bring the knowledge of a product or service to the required crafting of a technical solution(s) in support of NTT clients. They have a strong understanding of the organisation therebu ensuring that their crafted solution(s) meet client requirements.

This role is responsible for effectively promoting and positioning NTT’s product and / or services in the market. They are required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services.

By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organisation and ensure full compliance.

**Key Role and Responsibilities**:

- Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
- Achieve set and agreed product sales to meet specified financial goals
- Develop and deliver product training to client facing staff
- Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services
- Engage with and offer support to internal and external stakeholders to ensure the project’s success
- Analyse product data to establish trends and insights using internal and external sources
- Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
- Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
- Review of product profitability
- Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
- Product design and modelling/testing new and existing solutions
- Draft and maintain product specifications documents
- Evaluate market trends associated with the particular product of product line.
- Work closely with product vendors
- Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
- Provide product knowledge input assistance for compiling client proposals.
- Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
- Recommend product enhancements and updates to identify new business opportunities
- Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users

**Knowledge, skills and attributes**:

- Proven technical expertise and extensive industry experience
- Good understanding of the technology industry
- Sound analytical skills and proficient with analysis of large data sets
- Investigative nature to unpack complicated problems
- Proactive and able to use initiative
- Evidence of being able to work collaboratively
- Highly proficient in MS Excel and skills in programming
- Comprehensive knowledge of product management an

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