Cx Solutions Architect

2 weeks ago

Johannesburg, South Africa NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

**Working at NTT**

**Key roles and responsibilities**:

- Contributes to the development of solution architectures in CX Portfolio and defines the process, system & platforms required to introduce a new CX service- Supports Regional enablement, adoption and expansion of CX services- Work with CX and CCaaS Vendors to understand their CX architecture to support ongoing development of CX Services Portfolio
- Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
- Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
- Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
- Monitors the external environment to gather intelligence on emerging technologies.
- Creates reports and technology roadmaps and shares knowledge and insights with others.
- Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
- Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
- Reviews, verifies and improves own designs against specifications.
- Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
- Operate across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.

**Knowledge, skills and attributes**
- Solid knowledge of multi-vendor service integrations and cross-functional software, OS’s and infrastructure designs
- Excellent communication skills both verbal and written
- Ability to develop and leverage their knowledge of reference architectures
- Ability to maintain knowledge of trends and development in technology domains

**Academic qualifications and certifications**:

- Qualification in Information Technology or Information Systems
- Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
- SAFe Scaled Agile certification advantageous

**Experience required**:

- Solid professional technical, IT or Operations experience within a large scale (preferably multi
- national) technology services environment on the following areas: Software Development, Application Support and Infrastructure Support
- Some Project or Program Management experience would be preferred but not essential
- Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management
- Proven experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices
- Experience working in an agile development environment

**What will make you a good fit for the role?**

Standard career level descriptor for job level: - Seasoned and experienced professional - Has full understanding of specialisation area - Resolves wide range of issues in creative ways - Fully qualified, career level, career journey-orientated - Uses good judgement in selecting tools and methods to solve problems - Networks with senior internal and external people in own area of expertise - Receives little instruction on day-to-day work, receives general instructions on new assignments - Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were

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