Cluster Reservations Groups Conference Events
5 months ago
Summary
Hyatt is currently seeking a Cluster Reservations Groups, Conference Events and Accommodation Agent to join our dynamic Reservations team right here in Cape Town. The successful individual will be responsible for not only the Hyatt Regency Cape Town but also Hyatt House in Rosebank and Sandton, as well as any future properties that we might add to the company's portfolio.
**Key duties but not limited to**:
- Processing Reservations for hotels within the Hyatt SA Cluster with objective to achieve revenue budgets.
- Maintain accurate records with regards to guest' booking, payments, and any additional information that the hotel team members might need when interacting with a guest.
- answer reservation calls in a pleasant and courteous manner in accordance with the required standards.
- Familiarise yourself with and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Up-selling by informing guests of Food and Beverage specials, accommodation special packages, or upsell to hight room categories.
- Assist & maintain an efficient administration system within the department working closely with the Cluster Reservation Manager.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You will also be required to manage group bookings per operating standards.
- Actively endeavour to resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions/facilities.
- Establish and quote rates within the limits of the authorised rates negotiation procedure.
- Prepare the arrivals lists for all hotels daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with the necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilisation of Reservations Systems and Maintain knowledge on all room types and its availability across all properties.
- Effective management of Reservations Made Yesterday, Reservations made on and by reports to guarantee all online reservations.
- Issuing of confirmations, pro forma invoices and credit card payment links.
- Following up on pre-payments, ensure all deposite are accurately posted against each booking.
- Ensure data integrity and accuracy.
- Ensure reservations vouchers have been received, recorded and systems are updated accordingly and accurately.
- Attend training when required, including Hyatt Compliance training.
- Manager the OTA extrant/s, mark all no shows and cancellations, respond to guest messages.
- Perform all duties per the required standard operating procedures,
- Comply with Hyatt procedures and maintain confidentially of guest information.
- Suitability attired for work at all times.
**Qualifications**:
**Skills and Qualifications required**:
- Self-starter, quality focused and drive.
- Ability to work public holidays and Saturdays.
- Excellent attention to detail, proven administration and organisational skills.
- Exceptional time management, communication skills, and customer service.
- Communication skills, written and verbal.
- Energetic and positive, professional attitude.
- Adaptability and flexibility.
- Opera experience is essential.
- Previous Hotel Reservations experience is required, both Groups and Transient Reservations, Events and Conferencing.
- Ability to work in a fast-paced environment which requires multitasking and problem solving.
- At least, 3 year's Reservations experience.
-
Groups Reservations
1 week ago
Cape Town, South Africa HotelJobs.co.za Full timeSenior Groups Reservations Join the Aquila Collection Commercial Division as a Senior Groups Reservations Executive, where you’ll guide our Trade, Groups, and Events reservations team, ensuring exceptional service and seamless coordination for all group bookings and events. This senior role is perfect for an experienced professional passionate about...
-
Groups, Conference
5 months ago
Cape Town, South Africa Hyatt Regency Cape Town Full timeSummary Hyatt Regency Cape Town is currently seeking for a dynamic individual to join you Sales and Marketing teams, as a Group, Conference & Events Coordinator, The Group, Conference & Events Coordinator will be responsible for ensuring that group events within the hotels meet the hotels level of quality standards. **Key Duties and Responsibilities; but...
-
Conference and Events Assistant
2 months ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full timeLion Roars Hotels and Lodges is seeking a dynamic and outgoing **Conference and Events Co-Ordinator** to join our team in Kloof Street, Cape Town. This role involves working closely with clients to organise and execute successful events at our venues inside **Kloof Street Hotel**. - **Key Responsibilities**:_ - Prepare quotes, follow-up calls, and conduct...
-
Group and Reservations Coordinator
5 months ago
Cape Town, South Africa HotelJobs.co.za Full time**JOB SUMMARY** **Required Experience & Qualifications**: - 2-3 years’ experience in Reservations - 4 star or 5 star environment preferable - Sound understanding of Reservations and Front Office operations - Good Computer literacy in MS Office programs and extensive knowledge of Opera PMS and MARSHA - Strong interpersonal and communication skills -...
-
Groups and Events Manager
3 weeks ago
Cape Town, South Africa One&Only Cape Town Full timeGroups and Events Manager (14007) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Cluster Reservations Agent
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full timeHotel in Cape Town is currently looking for a Cluster Reservations Agent. **Responsibilities**: - Process guest reservations accurately and efficiently across multiple properties. - Update and manage reservations in our Property Management System, ensuring accuracy and consistency. - Collaborate with Front Office, Sales, and Revenue teams to optimize room...
-
Conference & Events Manager
3 months ago
Cape Town, South Africa HotelJobs.co.za Full timeThis City Hotel is expanding its conferencing facilities, and we are looking for a well-experienced, customer-centric, energetic, and well-organized Conferencing and Events Manager. **Responsibilities**: - Perform day-to-day sales activity including lead generation, face-to-face meetings, contracting and rate negotiation, site inspections, and client...
-
Conference & Events Manager
3 months ago
Cape Town, South Africa Pepperclub Hotel & Spa Full timeThe Pepperclub Hotel is expanding its conferencing facilities, and we are looking for a well-experienced, customer-centric, energetic, and well-organized Conferencing and Events Manager. As a successful Conferencing and Events Manager, you should have excellent organisational, administrative, and problem-solving skills. You should also possess strong...
-
Group Reservations Agent
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Group Reservations Agent** -** **Fantastic vacancy for a Group Reservations Agent **, iconic hotel group with great opportunities of development **Objective of the Role** Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost...
-
Reservations Clerk Groups
1 month ago
Cape Town, South Africa HotelJobs.co.za Full timeNew opportunity as Groups Reservations Clerk with this with this leading hotel group based in Cape Town. For this Groups Reservations Clerk position you’ll need 2-3 years’ experience in a similar role with Sales & Catering; Opera “Group/Block Reservations” experience & Excellent administration skills **Responsibilities & Experience**: Accurately...
-
Groups & Events Coordinator
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeEstablish effective customer relationships and handle enquiries and requests either personally or over the phone. - Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue. - Handle non-residential conference queries and ensure enhanced...
-
Events & Conference Coordinator
5 months ago
Cape Town, South Africa ASARA WINE ESTATE AND HOTEL Full timeAsara Wine Estate & Hotel (Pty) Ltd in Stellenbosch, Western Cape is looking for a friendly, hardworking & reliable team player with excellent communication skills (Afrikaans & English) & attention to detail to drive the Events Department within our Estate. **DUTIES** will include (but not be limited to): Contacting potential leads - establishing &...
-
Temp Content Production
3 months ago
Cape Town, South Africa dmg events Full time**About us** dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for...
-
Conference Events Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa HR Genie Full timeRole OverviewAs a Conferencing & Events Specialist, you will be responsible for delivering exceptional service to clients, while ensuring the smooth execution of events and conferences. Your key responsibilities will include facilitating communication and implementation of deliverables, tracking timelines, and reviewing quotes and contracts.Main...
-
Conference Producer, Retail
3 months ago
Cape Town, South Africa VUKA GROUP Full time**About VUKA Group**: VUKA Group is a leading events and media company specializing in producing high-impact conferences and exhibitions across various sectors. Our retail division focuses on delivering industry-leading events that drive innovation, connect professionals, and create valuable business opportunities. Join our team to help shape the future of...
-
Groups & Events Coordinator
5 months ago
Cape Town, South Africa Belmond Full timeHere at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...
-
Groups & Events Coordinator
5 months ago
Cape Town, South Africa Belmond Management Full timeHere at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary...
-
Groups & Events Coordinator
1 month ago
Cape Town, South Africa Belmond Management Full timeHere at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary...
-
Reservation Agent
6 months ago
Cape Town, South Africa Pepperclub Hotel & Spa Full timeThe Pepperclub Hotel seeks a skilled & experienced Reservations Agent to liaise with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of hotel. If you meet the criteria below, then we would like to hear from...
-
Group Coordinator
3 weeks ago
Cape Town, South Africa Newmark Hotels Full time**Job Title**: Group Coordinator **Location**: Rockefeller Hotel, Cape Town **OVERVIEW** The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multitask is critical along with...