Cluster Reservations Agent
2 months ago
Hotel in Cape Town is currently looking for a Cluster Reservations Agent.
**Responsibilities**:
- Process guest reservations accurately and efficiently across multiple properties.
- Update and manage reservations in our Property Management System, ensuring accuracy and consistency.
- Collaborate with Front Office, Sales, and Revenue teams to optimize room availability and maximize occupancy.
- Assist guests with special requests, modifications, and cancellations while maintaining high guest satisfaction.
- Provide information on property facilities, room types, rates, and promotions.
- Keep up-to-date with current promotions and pricing structures to enhance guest experience and upsell opportunities.
**Requirements**:
- Previous experience in a reservations or front office role, ideally within a hospitality environment.
- Strong understanding of Property Management Systems and online booking platforms.
- Excellent communication and interpersonal skills.
- Detail-oriented, with strong organizational and multitasking abilities.
- Ability to work under pressure and meet deadlines.
- Flexibility to work shifts, including weekends and holidays as needed.
- A positive and guest-focused attitude, with a commitment to delivering memorable experiences.
On offer:
- Competitive salary package with benefits.
- Opportunities for career growth and development within the cluster.
- A supportive and dynamic work environment in a leading hospitality group.
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