Conference & Events Manager

6 days ago

Cape Town, South Africa Pepperclub Hotel & Spa Full time

The Pepperclub Hotel is expanding its conferencing facilities, and we are looking for a well-experienced, customer-centric, energetic, and well-organized Conferencing and Events Manager. As a successful Conferencing and Events Manager, you should have excellent organisational, administrative, and problem-solving skills. You should also possess strong communication, interpersonal, and customer service skills.

**Skills**:

- Extensive experience, 5+ years, in managing events and banqueting in the hospitality industry.
- Tertiary degree/ diploma (or similar) valuable.
- Exceptional ability to plan events, manage budgets, and meet deadlines.
- Competent working knowledge of Word, Excel, Outlook.
- PMS: Sales and Catering, OPERA and Micros (or other Hotel Management Systems).
- Flexibility is a must and the ability to work on different projects simultaneously in a pressurised environment is a key requirement.
- High level of attention to detail and quality driven with a determined nature.
- Time management.

**Responsibilities**:

- Perform day-to-day sales activity including lead generation, face-to-face meetings, contracting and rate negotiation, site inspections, and client entertainment.
- Attend MICE trade shows and industry events as required.
- Responsible for producing weekly and monthly booking reports for G&E revenue.
- Lead and train the Group and Events reactive team, for them to efficiently look after the planning once contracts are signed.
- Proactively communicate with the reservation and sales team in terms of group pace, pick-up, and conversion, highlighting issues and opportunities where necessary taking full accountability for the business and pipeline lifecycle.
- Ensure the communication and information flow is maintained on a daily basis by distributing banquet event orders to all departments as well as by attending daily briefings for the Events department, Food & Beverage operations and Kitchen department.
- Maintain good, positive, collaborative relationships with other departments across the hotel including Front of House, F&B, and Finance.
- Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously, and any fall back is reported to the relevant team and rest of the operational team in order to maintain the high standards of performance and guest satisfaction.
- Host pre-event meetings with clients and F&B team to introduce the operations team and coordinate last minute details.
- Proactively follow up with clients post event for feedback.

**Job Types**: Full-time, Permanent

**Experience**:

- banqueting: 3 years (required)

Expected Start Date: 2024/10/25

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