Group Reservations Agent

1 week ago

Cape Town, South Africa HotelJobs.co.za Full time

**Group Reservations Agent** -**

**Fantastic vacancy for a Group Reservations Agent **, iconic hotel group with great opportunities of development

**Objective of the Role**

Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times.

**Key Duties and Responsibilities**:

- To manage all Group Block Space - Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations.
- To respond to all incoming inquiries for groups, and to get accurate and detailed quotations on timely basis from Revenue Manager.
- To be knowledgeable in the operation, functionality and standards required in using the OPERA and related reservations system.
- To input Group/Block Reservations into the reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- To ensure strict chasing / follow up / contracting procedures are in place and adhered to.
- To ensure full and accurate communication with all relevant departments on group issues and to attend Pre-Con meetings as required.
- To ensure the Groups sheet is accurately compiled and distributed on time.
- To maintain accurate filing systems for all Group correspondence within the department, and ensure all filing and data input is completed daily.

**Requirements**:

- Knowledge of Opera and related booking and reservations platforms.
- MUST Previous experience in groups or reservations.
- Attention to detail and customer care skills and ability to cope well under pressure
- Excellent command of the English language both written and oral is essential.

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