Group Reservations Agent

8 months ago


Cape Town, South Africa HotelJobs.co.za Full time

**Group Reservations Agent** -**

**Fantastic vacancy for a Group Reservations Agent **, iconic hotel group with great opportunities of development

**Objective of the Role**

Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times.

**Key Duties and Responsibilities**:

- To manage all Group Block Space - Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations.
- To respond to all incoming inquiries for groups, and to get accurate and detailed quotations on timely basis from Revenue Manager.
- To be knowledgeable in the operation, functionality and standards required in using the OPERA and related reservations system.
- To input Group/Block Reservations into the reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- To ensure strict chasing / follow up / contracting procedures are in place and adhered to.
- To ensure full and accurate communication with all relevant departments on group issues and to attend Pre-Con meetings as required.
- To ensure the Groups sheet is accurately compiled and distributed on time.
- To maintain accurate filing systems for all Group correspondence within the department, and ensure all filing and data input is completed daily.

**Requirements**:

- Knowledge of Opera and related booking and reservations platforms.
- MUST Previous experience in groups or reservations.
- Attention to detail and customer care skills and ability to cope well under pressure
- Excellent command of the English language both written and oral is essential.



  • Cape Town, South Africa Staff Connection Full time

    Calling all Hotel Group Reservations Agents for a stunning hospitality organisation in Cape Town. - SA citizen - Min 3-4yrs experience within a hospitality environment, working on group bookings - Knowledgeable on Opera - Computer literate on MS Office - Excellent communication skills - Strong attention to detail - Processing group reservations requests,...


  • Cape Town, South Africa HotelJobs.co.za Full time

    COPE AND PURPOSE OF JOB The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multi task is critical along with handling a very large work load. Having worked with groups and...


  • Cape Town, South Africa Newmark Hotels Full time

    **Scope and purpose of job** The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multitask is critical along with handling a very large workload. Having worked with groups and...

  • Reservations Agent

    6 months ago


    Cape Town, South Africa Lion Roars Hotels & Lodges Full time

    **To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...

  • Reservations Agent

    1 month ago


    Cape Town, South Africa Lion Roars Hotels & Lodges Full time

    To Apply: Send your CV to resman@lionroars.com with the Subject Line: 'Your Name' / 'Reservationist Application.' Be sure to include both your current and your expected salary in the email body. Please also indicate your earliest possible start date. The Role We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the...

  • Reservations Agent

    2 months ago


    Cape Town, South Africa Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...


  • Cape Town, South Africa Totalstay Full time

    The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...

  • Reservations Agent

    6 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...


  • Cape Town, South Africa HotelJobs.co.za Full time

    An experienced Accommodation Group Reservationist is sought to join this team, based in their Central Reservations Office. **Responsibilities**: - Making reservations for the Hotel and preparing rate proposals. - Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting...


  • Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...

  • Reservations Agent

    6 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Adventure Awaits: Reservations Agent Wanted! Kendrick Recruitment is seeking a Reservations Agent in Cape Town. If you're a travel aficionado with luxury DMC or Travel Agency experience, a knack for details, and a passion for turning dreams into reality, this role is for you! Position: Reservations Agent **Salary**: R32,000 Experience and Skills: -...


  • Cape Town, South Africa HotelJobs.co.za Full time

    ***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target for a group in Cape Town, Western Cape. Please note this is not a live in position. Own vehicle required. **DUTIES AND RESPONSIBILITIES**: - Having...

  • Reservations Agent

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for an experienced **Reservations Agent** to join the team a luxurious 5-star hotel in the heart of Cape Town. As a Reservations Agent you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and...


  • Cape Town, South Africa Totalstay Full time

    **About the Role**: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of extranets...

  • Reservations Agent

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Adventure Awaits: Reservations Agent Wanted! Kendrick Recruitment is seeking a Reservations Agent in Cape Town. If you're a travel aficionado with luxury DMC or Travel Agency experience, a knack for details, and a passion for turning dreams into reality, this role is for you! Experience and Skills: - Previous luxury reservations experience. - Detailed...

  • Reservations Agent

    7 months ago


    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...

  • Reservations Agent

    6 months ago


    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is seeking a dynamic and customer-focused Reservations Agent to join their team. The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences. **Responsibilities**: - **Reservation Management**: - Provide personalized assistance to guests,...

  • Reservations Agent

    8 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an eneregtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two of its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior...

  • Reservations Agent

    8 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an energtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two if its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior written...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **About Us**: Our collection of luxury game lodges, nestled in the breathtaking Karoo, is renowned for offering unparalleled experiences of elegance, comfort, and adventure. As a well-established and expanding group, we provide excellent opportunities for growth within the hospitality industry. Our lodges are celebrated for their high-quality service,...