Call Centre Quality Assessor/team Manager
2 weeks ago
Published
- November 2, 2023
- Location
- Table View, South Africa
- Category
- Business
- Job Type
- Full-time
- Salary Type
- Monthly Salary
- Salary
- Competitive (negotiable)
**Description**:
Job Specification: Call Centre Quality Assessor/Team Manager
Location: Table View
Company: South Africa's largest importer, manufacturer, and supplier of mobility goods and aids for the elderly.
**Salary**: Competitive (negotiable)
**Job Description**:
- Manage a small team of consultants.
- Optimize lead distribution for maximum ROI.
- Provide training, coaching, and feedback to team members.
- Ensure calls meet company requirements and achieve KPIs.
- Fluent in English and Afrikaans.
- 5 years' call centre experience, 2 years in a management or quality assessing role.
- Competitive salary with exciting monthly bonus incentives for meeting KPIs.
- A recent photo
- Your residential address
- Date of birth (DOB)
- Notice period
- Current/last salary
- Mode of transport
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