Call Centre Consultants

2 weeks ago

Table View, South Africa Glasshouse Recruiting Full time

Full Time _Cape Town_, _Table View_ November 3, 2023 - December 3, 2023 Call Centre

**Job Overview**:
**Requirements**:

- Grade 12
- Computer Literacy
- Must be able to read, write, speak, and understand Afrikaans & English
- Minimum previous experience of 2 Years in a Call Centre Environment

**Duties & Responsibilities**:

- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned

Extensive training will be provided

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