Call Centre Quality Assessor

2 weeks ago


Table View, South Africa Glasshouse Recruiting Full time

Full Time _Cape Town_, _Table View_ November 3, 2023 - December 3, 2023 Call Centre

**Job Overview**:
**Requirements**:

- Grade 12
- Computer Literacy
- Must be able to read, write, speak, and understand Afrikaans & English
- Minimum previous experience of 5 Years in a Call Centre Environment
- Minimum previous experience of 2 Years in an Management or Quality Assessing position

**Duties & Responsibilities**:

- Manage a small team of consultants
- Manage distribution of leads for best ROI.
- Provide training, coaching and feedback to team members.
- Ensure calls fulfil the companies’ requirements
- Achieve set KPI’s

A competitive salary will be on offer as well as an exciting and rewarding monthly bonus incentive for achieving KPI’s.


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