Front Office Manager
2 days ago
Kendrick Recruitment are now seeking an Front Office Manager for a Luxury hotel based in Johannesburg. We are looking for someone with drive and passion for the industry, the ability to lead a team and to maintain the exceptionally high standards expected.
Duties include, but are not limited to:
- Check all rate overrides prior to arrival and ensure correct authorization has been obtained, or accountability has been provided
- Check the Departure Report daily for any discrepancies on room rates and ensure that all rooms have been correctly charged
- Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly
- Attend to requests and complaints from guests without delay and in an appropriate manner
- Liaise directly and on a daily basis with all relevant departments to discuss the day’s events and any special requests from guests
- Organize and supervise all staff; manage and control performance appraisals of Receptionist
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Front Office Manager
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