Operations Specialist

3 weeks ago

Durban, South Africa Zeelo Full time

**Operations Specialist (Monthly Contract)**:
**Location**:Durban, KZN

**Salary**:R18,000 - R25,000 per month depending on experience

**Shift**: Monday to Friday with occasional overtime on weekends

**Shift times**: 16:00 to 01:00

We are looking for a hard working, detail-oriented and driven Operations Specialist looking to take their career to the next level as an important part of the team in a high growth startup. As a service business, Operations is at the core of what we do. At Zeelo, we are forging a new way of delivering shared transportation and this is a fantastic opportunity to be part of a small team and be exposed to the functions of a fast growing and exciting startup.

**What you need to know about Zeelo**:

- Zeelo is a smart bus platform for organizations
- We're on a mission to build the world's leading smart mobility platform for organizations, enabling access to safe and sustainable transportation for everyday journeys
- We sell turnkey, managed and software solutions to employers (office-based and shift-based) and schools (private schools and universities)
- We have developed a best-in-class technology platform that connects organizations with riders and operator partners via a route optimization platform, mobile apps and operations management system
- We're just over 5-years old, backed with over $20M of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover) and Dynamo.VC
- We're a team of 135+ across 4 offices (London, Barcelona, US and Durban) and are live in 3 markets (UK, US and South Africa)
- We encourage a culture where people work smart, move fast, and work together; where performance is rewarded and all team members feel supported on the ride of a lifetime. Our people demonstrate the following virtues in how we work ‘for the pod':

- Smart
- Fast
- Together

**Your Main Responsibilities Will Be**:

- **Support the Operations manager to arrange and execute all Zeelo services at the highest level**:

- ** Taking ownership of the creation and maintenance of all journeys in our backend system, ensuring that all journeys are built on time and according to plan**:

- ** Support with the booking and management of supply for new and existing propositions**:

- ** Assist with journey recons and ensure costs are recorded in line with actual bookings for invoicing purposes**:

- ** Working closely with operators to ensure vehicle and driver allocations are provided and are handed over to live operations team accordingly**:

- ** Support the live operations team by providing proposition briefs and regular updates to ensure they are well equipped to manage all live journeys and deliver customer satisfaction excellence**:

- ** Assist the operations manager with meeting all operations KPIs**:

- ** Picking up any day-to-day operational work by taking initiative to ensure the work gets done efficiently and effectively**

**You Should Have/Be**:

- **Minimum 2 years experience in an Operational role or similar**:

- ** A university degree or similar form of tertiary education**:

- ** Proactive nature - an ability to take initiative and ‘get the job done'**:

- ** Strong organizational and time-management abilities, plus a keen eye for detail**:

- ** Confidence when dealing with external operators, as well as, communicating well with the rest of the team**:

- ** Strong verbal and written communication skills in English**

**We'd Like It If You**:

- Have experience in the transportation industry
- Enjoy working in a fast paced, agile environment
- Have worked on a team split across borders
- Have worked in a startup or worked on your own projects/businesses
- Send us projects that you feel proud of along with your CV, even if it isn't work related

We're keen to meet people from all walks of life - our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognize talent on the basis of merit and potential.

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