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Operations Manager

4 months ago

Durban, South Africa F & G Sourcing Specialist Full time

Our reputable client within the Quick Service Restaurant (**QSR**) industry is seeking an **Operations Manager** to join their team based in KZN.

**The Operations Manager must be on standby (according to the needs of the business).**

**There will also be extensive travelling involved.**

**Salary**: R20 000 - R25 000 per Month Nett.

**Requirements**:

- Minimum 5 years operations management experience of overseeing minimum 5 stores required
- Own vehicle required
- GAAP/ Micros experience and knowledge
- Management skills
- Organizational skills
- Customer Service and good verbal communication skills
- Problem-solving skills

**Responsibilities**:

- Handling all operational issues of stores
- Ensuring quality control and optimal compliance with Standard Operating Procedures
- Conducting store audits and highlighting critical issues for action within a specified time period
- Set guidelines for stores to ensure effective monitoring of turnovers, food costs, and operational expenses in order to maximize net profitability
- Maintain food costs in region at set benchmarks and to achieve required gross profit margins
- Assisting stores with meeting sales and GP% targets, including motivating staff to do so
- Overseeing stock control and preparation of stock reports
- Follow through on weekly upselling initiatives to increase store ticket averages and turnovers
- Assisting franchisees in trouble shooting and areas to focus on
- Attending to customer complaints and implementing corrective processes at stores
- Ensuring stores compliance with health and safety regulations
- Attending to staff disciplinary issues and conducting disciplinary hearings at store level
- Weekly reports on stores compliance, turnover against budget, labour and purchases. Weekly planner and action plan
- Work within a team and drive the brand forward

**Salary**: R20,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- operations management: 5 years (required)
- overseeing minimum 5 stores: 5 years (required)
- GAAP/ Micros: 5 years (required)