Personal Assistant

5 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23135969

**Job Category** Sales & Marketing

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Function**

We are seeking an enthusiastic and vibrant individual with a positive can-do attitude. Reporting to the General Manager and Director of Sales & Marketing, the successful incumbent will perform a dual role with general office duties to support the General Manager and Sales Department. The day-to-day duties include supporting the sales representatives, coordinating sales-related activities, contributing towards achieving sales targets, maintaining good customer relationships with excellent organizational, administrative and communication skills, to deliver high standards of customer service.

**What we Offer**
- Market related salary
- Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
- Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
- Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
- On Property Café
- Medical Aid Company
- Provident Fund Company Benefits
- Associate Uniform and Laundry service thereof
- Employee Well-being Programme
- Staff Transport

**Requirements Experience & Qualifications**
- An appropriate recognized qualification would be advantageous
- Two to Three years’ experience in a similar position or in a secretarial position
- Professional disposition
- Strong planning and administrative and organizing skills
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
- Organized, detail-oriented and deadline-driven
- Customer service orientation essential
- People centric with a strong focus on the guest experience
- Well-groomed appearance as per company standards
- Positive can do attitude & eager to learn new concepts and practices
- Proficient in MS Office (Word, Excel, Outlook, Powerpoint)
- Passion for the travel & hospitality industry
- Takes initiative and anticipates needs
- Excellent internal and external communication skills, both verbal and written
- Innovative, proactive and dependable
- Enclose a latest photo of yourself

**Key Responsibilities**

**CORE WORK ACTIVITIES**

Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Communication
- Effective communication, problem solving, decision making and conflict management skills
- Excellent telephone skills and etiquette
- Telephonic cold calling to assist sales leaders
- Talk with and listen to other employees to effectively exchange information.
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes, to resolve issues

General Duties
- Generating reports, collections details, coordinating clients & suppliers
- Manage and maintain General Manager, Executive Committee, sales executives and managers schedules, appointments and travel arrangements
- Assist General Manager and sales team by managing schedules, filing important documents and communicating relevant information
- Monitor, screen, respond to and distribute incoming communications
- Design, upload, extract and maintain customer databases
- Record and distribute minutes of meetings for sales team and General Manager
- Pull daily sales reports, productivity reports and block reports for sales team
- Conduct research and collect data to prepare reports and documents
- Coordinates necessary travel arrangements for sales team, General Manager, EXCO team and hotel
- Coordinates necessary arrangements with vendors relating to sales
- Ensure the adequacy of sales-related equipment or material are available at all times
- Responsible for purchase order process
- Coordinate, compile and reconcile monthly expense claims, as well as travel expense claims for Director of Sales & Marketing and General Manager
- Handle the processing of all stock orders with accuracy and timelines on a daily basis
- Responsible for the monthly payroll process
- Compiling of ESS data/reports and communicating results to all hotel departments
- Assist in the preparation and organizing of promotional material or events
- To complete additional tasks as and where directed by Director of Sales & Marketing and General Manager
- Complete all daily duties as set out in departmental duties as per operational requirements
- Prepare gift

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