Business Support Executive

3 months ago

Johannesburg, South Africa SmartPA Full time

**Business Support Executive Supporting Global Technology Client - Early, Standard & Late Shifts.** **Please note this shift is 3pm - 11.30pm UK hours.**

**Business Support Executive (BSE) for GDM at the Centre of Excellence (COE)**

What does it take to be a Business Support Executive at SmartPA? The SmartPA COE is a core function in our growing business. The team delivers the highest standards and level of care to our clients. Through testing and measuring the client experience, the team is relentless in ensuring the journey is enjoyable for all clients.

To be a BSE within the COE, means you are at the forefront of delivering the SmartPA experience to high-value external clients. You are responsible for the integrity of the SmartPA brand globally and for creating happy and devoted clients worldwide.

The BSE will assist in maintaining all current client relationships. They will assist in updating clients and sending task reports, ensuring the client is making full use of their package. They will assist in the successful onboarding of new clients, building rapport and extracting information, and liaising with the sales team to fully understand client expectations of service. The delivery of the SmartPA experience to external clients is essential, so ensuring we have an excellent working relationship with our clients, is paramount. Work required for our clients varies greatly but can range from diary management, and various administration tasks, to social media support, transcription, and PA support. There are often short-term projects, and all tasks are time-specific with tight deadlines. The BSE will be working as part of a pod and will need experience in prioritisation. In order for SmartPA to accurately monitor the requirements, the BSE will need to assist in creating concise task delivery notes and instructions, accurately recording time spent on tasks to be reported back to the COE Team Leader.

SmartPA is an extension of our client’s business - someone they can trust to deliver dedicated business support utilising a diverse range of qualities and skillsets. Relationship management and time management being key to exceptional business support delivery.

SmartPA uses a project management tool that tracks work completed for the client as well as individual performance. KPIs (Key performance indicators) are based on billable hours and client feedback.

The ideal person will embrace our Brand Values:

- We own it - Ours is a culture of performance and accountability. Everything we do is a representation of SmartPA and will be treated with equal importance. We are so proud of all our achievements.
- We thrive on positive energy - Our team creates incredible energy.
- We are unstoppable - We are relentless in our pursuit of excellence and ambition. We are driven to keep achieving, have a limitless vision of the future and are always better than yesterday.

Key Responsibilities and Skills:
Your role will involve various administrative tasks for our clients, with a focus on supporting digital marketing and Sales teams with activities such as but not limited to:

- You will be working within a shared team (pod) structure, providing support to a variety of stakeholders with varied operational tasks.
- You will be responsible for executing the stakeholder requests, supporting their needs and any internal business operation requests.
- You will be executing tasks with a wide range of scope and deadlines. You will be working in an assignment rotation setting meaning you won't be solely responsible for one given task and or stakeholder.
- You will be working within a pod structure to support each other and your stakeholders. The pod structure allows for support and cover within the team where needed, creating team autonomy.
- You will be involved with process changes, updates and creations. Streamlining, automating and creating new best practices.
- You will be a SmartPA ambassador, delivering our purpose and promoting SmartPA culture and values within the team and to the stakeholder and client.
- You will demonstrate the ability to proactively manage client and stakeholder expectations.

Essential skills and knowledge:

- Time management, attention to detail and organisational skills are crucial within this role. As you will be providing support for numerous departments and assignments. You will need to be a pro at juggling priorities to meet deadlines whilst paying close attention to detail,
- Strong communication skills both on the phone and written English is essential. You will need to have strong relationship building skills.
- You will enjoy a fast-paced environment and work well under pressure. Being an efficient multi-tasker and adaptable to change of tasks and or deadlines.
- Great social skills are a must - both internally and with clients.
- You will have an enthusiastic ‘can do’ attitude, no job is too large or too small.
- SmartPA is always open to improvements, and our people know best. So, w

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