Key Account Manager

**Job Advert Summary**:
Hello an exciting new opportunity has just become available in our Hollard International
- Hollard Health, Operations area. We are looking to recruit a Key Account Manager (Permanent).

As Hollard Health, we are passionate about Africa and we believe that the most powerful way to create a better future for the continent, is to improve the health of her people. We bring unrivalled healthcare to businesses operating across Africa by providing locally admitted, and therefore compliant, health insurance with value-for-money benefits and global administration capabilities.

Hollard Health (HH), a division of Hollard International provides African health care solutions to employer groups and brokers. The Key Account Manager position will be responsible for handling the Hollard Health (HH) Africa book of business with an immediate focus on the larger client accounts but not excluding the smaller ones. The role will require you to build and maintain a strong relationship with the client (broker and/or employer group). You will have the privilege of being the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and overall to ensure the satisfaction of our client. The Key Account Manager will also identify/bring in new business from existing clients or contacts and will develop new relationships with potential clients in conjunction with the sales team.

The Key Account Manager will also ensure that new business is retained and that the clients are onboarded correctly. Ensure that the customer journey is centric and provide onboarding presentation, membership presentation and servicing presentations throughout the membership’s relationship with HH. Lead member presentations with brokers and clients on broker’s behalf to ensure that clients are perfectly onboarded (self-service etc.) Manage complex underwriting issues in relation to clients based on policy writing terms, risk, and impact. Quarterly (or as and when needed) engage members on the benefit of upselling or downgrading as it pertains to them,educate the new clients on self-service tools to their benefit, ensure that the clients understand the product to its totality and resolve any misunderstandings or gaps to reach a favourable resolution. Renewal strategy exploring clients that are at risk of loss or cancellations and negotiate with underwriters on the best package for clients to retain.

**Key Responsibilities**:
Developing a solid and trusting relationship between our clients and HH.

Resolving key client issues and complaints.

Developing a complete understanding of the key account needs and requirements.

Managing communications between key clients and HH back-office teams.

Project manage the new business take on process for new clients from start to finish.

Travel in country (the rest of Africa) when required to any one of the countries that HH has clients, this could be for an implementation, face to face, troubleshooting etc.

Negotiating HH contracts with the client and establishing a TAT.

Build strategic partnerships with key broker houses to maintain a transparent and mutually beneficial approach.

Collaborating with the sales team to maximize profit by up-selling or cross-selling.

Planning and presenting reports on account progress and quarterly reports to share with team members and clients.

Meeting all client needs and deliverables according to proposed timelines.

Expanding relationships and bringing in new clients together with the sales team.

Co-ordination of events, training sessions and networking events.

Filter queries and direct to client services where applicable and handle those directed to Key Accounts Manager from clients and brokers (handle escalations).

Drive member engagement with the tools HH provides to members such as HealthMov app to equip members for emergency situations.

Strategizing on how to go about renewals and ensure that clients are retained in line with the budget targets.

Analysing data on client engagement to predict clients HH is likely to retain and to identify risk of non-renewal and possible solutions to mitigate them.

Reselling HH product to members after purchase by employer, upselling on benefits and cover and evaluating when to advise member to downgrade as part of the retention tactic.

**Required Knowledge and Experience**:
2 years’ international Health Insurance experience in a similar role.

5 years' Health Insurance experience in a similar role.

You must have thorough knowledge of the English and French language and be able to speak and write both fluently.

Ability to multitask, priorities, and manage time efficiently.

Goal-oriented person.

Solid conflict resolution.

Team player.

Positive attitude.

Leadership skills.

Self-motivated.

Excellent interpersonal skills.

Stakeholder management.

Client or customer centric.

Analytical.

Solutions orientated.

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