Head Waiter
4 months ago
***:**Position: Head Waiter**
*** Responsibilities**:
***
- ** Dining Service Management: Supervise and coordinate all aspects of the dining service, including restaurant operations, buffet service, and special dining events, ensuring smooth and efficient service delivery.**:
- ** Guest Relations: Provide personalized and attentive service to guests, creating a welcoming and comfortable dining environment. Address guest inquiries, concerns, and special requests in a professional and prompt manner.**:
- ** Team Leadership: Lead and motivate a team of wait staff, providing guidance, training, and ongoing support to ensure high-quality service and a positive work environment.**:
- ** Service Standards: Maintain and uphold service standards, ensuring consistency, attention to detail, and adherence to established protocols, enhancing the overall guest experience.**:
- ** Food and Beverage Knowledge: Possess comprehensive knowledge of the menu offerings, including ingredients, preparation methods, allergens, and special dietary requirements, to assist and advise guests in their dining choices.**:
- ** Order Taking and Processing: Oversee the order-taking process, ensuring accuracy and efficiency in recording and relaying guest orders to the kitchen and bar staff.**:
- ** Upselling and Promotion: Encourage upselling techniques among the wait staff to enhance revenue generation. Promote specials, signature dishes, and beverage pairings to maximize guest satisfaction and sales.**:
- ** Conflict Resolution: Handle guest complaints or concerns professionally, striving to resolve issues promptly and to the guest's satisfaction. Escalate complex matters to the appropriate supervisor or management as needed.**:
- ** Hygiene and Safety: Enforce and maintain strict hygiene and safety standards, including food handling, sanitation, and responsible alcohol service, in compliance with relevant regulations and company policies.**:
- ** Administrative Tasks: Complete administrative duties such as shift reports, inventory control, ordering supplies, and other related tasks to ensure smooth operations.**
*** Qualifications**:
***
- ** Experience: Proven experience as a Head Waiter or in a similar supervisory role in a fine dining restaurant, upscale hotel, or cruise ship. Previous experience in a multicultural and fast-paced environment is advantageous.**:
- ** Food and Beverage Knowledge: Strong knowledge of food and beverage service, including fine dining etiquette, wine service, cocktail preparation, and menu presentation.**:
- ** Leadership Skills: Excellent leadership and interpersonal skills to inspire and motivate a team of wait staff. Ability to delegate responsibilities, provide constructive feedback, and maintain a positive work environment.**:
- ** Customer Service: A genuine passion for providing exceptional customer service. Strong communication and problem-solving skills to address guest inquiries, complaints, and special requests effectively.**:
- ** Multilingual Skills: Proficiency in English is required. Additional language skills are highly desirable, especially those commonly spoken by cruise ship guests.**:
- ** Adaptability: Ability to work flexible hours and adjust to changing schedules, including evenings, weekends, and holidays. Willingness to work on different cruise ships and accommodate varying itineraries.**:
- ** Organizational Skills: Strong organizational and time management abilities to handle multiple tasks and prioritize effectively in a fast-paced environment.**:
- ** Hygiene and Safety Consciousness: Understanding and adherence to hygiene and safety standards, including food safety protocols, sanitation practices, and responsible alcohol service.**:
- ** Certification: Possession of relevant certifications in food safety, responsible alcohol service, or hospitality is advantageous.**:
- ** Positive Attitude: A positive and professional demeanor, with a genuine passion for hospitality and a commitment to guest satisfaction.**
**Working Place**:
**Cape Town, Western Cape, South Africa**:
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