General Managers and Restaurant Managers for Luxury

6 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Are you a dynamic and experienced leader in the hospitality industry? We are seeking General Restaurant Managers and Restaurant Managers to oversee and drive the standards in various luxury properties across Cape Town.

As an all-rounder, you will be responsible for ensuring the optimum achievement and retention of guests, providing them with a memorable experience that keeps them coming back for more.

You will be in charge of stock and staff management, as well as showing strong leadership skills to motivate and optimize the team's performance. Your ability to drive revenue and meet targets will be crucial in the success of the restaurants. With at least two years of general management and 5 years of restaurant management experience in a luxury 5* environment, you will bring your expertise and passion to lead our team to new levels of excellence.

If you are a proactive and results-oriented professional who thrives in a fast-paced environment, then we want to hear from you.

Join the team as a General or Restaurant Manager and make a significant impact on our guests' dining experience while driving the success of the restaurants.

Extremely attractive remuneration offering including a quarterly incentive bonus based on achieving the following:

- Achieve a COS as per the budgets set out
- Achieve training metrics as laid out
- Achieve mystery guest results
- Achieve audit results
- Ensure TripAdvisor is maintained at 4* and above
- Dineplan reviews are over 4.5*
- Manage all negative online reviews with the management team.

TRAINING
- Manage all training schedules.
- Hold weekly training sessions with both FOH and BOH team.
- Ensure all new staff have attended induction with Head Office.
- Ensure FOH and BOH tests are done by all staff.
- Ensure all new staff go through and pass the self-driven online training programme.
- Ensure that all managers are conducting pre-shift briefings.
- Ensure all staff attend training programmes as laid out by Head Office.
- Ensure all group hospitality standards are met and maintained.

HR
- Compile weekly rosters ensuring staff's roster requests are met as far as possible
- Hold monthly performance management sessions with the team
- All front of house to be graded according to their abilities once a month
- Conduct formal staff reviews every quarter.
- Manage the disciplinary procedures up to the hearing process.
- Ensure that all staff starter packs are complete and checked before submitting to the HR department. All starter packs to reach Head Office within 3 days of a staff member starting.
- Actively promote safety and wellbeing of every employee, guest, customer or contractor in line with company policy.
- Prepare monthly salary Trackers

FINANCE

Monitor daily cash ups:

- To check and ensure on a daily basis that no waiters are cashing out credit card tips.
- Manage number of voids with reasons and action ongoing issues that arise.
- Monitor promotions and ensure that the mistakes are corrected and highlight areas to be addressed for repeat mistakes.
- Control expenses on a weekly and monthly basis.

MAINTENANCE
- To keep the maintenance tracker up to date on the drive.
- Keep the maintenance both front and back of house up to standard.
- To escalate maintenance issues to Head Office Maintenance for any maintenance that can’t be managed at Shop level.



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