Banqueting Manager in Our Conference

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

Cape Town Lodge Hotel currently has a vacancy for a BANQUETING MANAGER in our Conference & Events Department.

**Prerequisites**:

- Minimum of 3-5 Years as an Assistant Banqueting or Banqueting Manager in a 3 - 4 Star Hotel environment.
- Excellent knowledge in Food & Beverage as well as Banqueting.
- Has an excellent eye for attention to detail
- Is firm and assertive and can make good business decisions
- Can Implement High Standards, Procedures and Structures
- Must be savvy on Word, Excel, PowerPoint, Training
- Is a Team Leader and earn respect from a dedicated team at the hotel
- Own transport is essential for this position
- Must be able to communicate in English & Afrikaans writing and speaking
- Person of sober & honest habits
- Prepared to take a random Drug, Alcohol or Poly Graph test should the company require this to be done.
- Extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights.
- Not a Clock-watcher
- A CAN-DO attitude
- Willing to be Flexible to the work environment
- Good communication skills to find out exactly what your guests require
- Personal charm on dealing with guests telephonically & face to face

**DUTIES AND RESPONSIBILITIES**:

- Achievement of budgeted food sales, beverage sales and overhaul running costs to the banqueting and conference department.
- Achieve maximum profitability and over-all success by controlling costs and quality of service.
- Control and monthly stock taking of Banqueting crockery, cutlery, glassware, linen and equipment.
- Completion of function delivery sheets in an accurate and timely fashion.
- Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service in the absence of the Conference & Events Manager.
- To supervise and co-ordinate daily operation of meeting/conference set-ups and service.
- Completion of Conference/Function Bar Requisitions.
- Maintaining the Hotel Bar control policies and completion of necessary forms, procedures and cash ups.
- Following of proper purchasing and requisitioning procedures.
- Maintain records for inventory, stock sheets, food cost etc.
- Follow-up each function by completing a Function Evaluation form and submit to the Conference & Events Manager.
- Compulsory attendance and participation of weekly Banqueting meeting and daily Department Head meeting.
- To assist in menu planning and pricing.
- Development and maintenance of all department control procedures.
- Development and maintenance of department manual.
- Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.
- Be available to Hotel Guests at all times.
- Consistent check of Banqueting Food and Beverage quality, Banqueting services and Plate presentation.
- Ensuring that services meet customer specifications.
- Quality of meeting room set-up.
- Liaise on an on-going basis with the Conferencing & Events Manager to ensure all client needs and requirements will be met.
- Work with the Head Chef and Banqueting waiters to ensure all arrangements and details are dealt with effectively and timeously.
- Greet the customer upon arrival and ensure customer satisfaction is prioritised.
- Provide quick service for last minute changes.
- Check and plan Banqueting staff break schedule on a daily basis.
- Dealing with customer complaints effectively and ensuring all relevant seniors are informed of any complaints.
- Monitor, Train & Evaluate staff attitudes and appearances.
- Teamwork/Relations with co-workers and management.
- Staff is properly trained.
- Inspection of Meeting & Breakfast Room prior to guest arrival ensuring that client specifications have been met.
- Co-ordinate the general housekeeping of the venues, public areas conference floor, washrooms, kitchen, storage areas, entrance areas, etc.
- Participation towards overall Hotel Maintenance and cleanliness.
- Effective communication skills to all.
- Being actively involved in staff training and development.
- Discipline action of Personnel when required is to be enforced and company procedures & policies followed.

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