Luxury Restaurant Manager
2 hours ago
About Us:
MSC Cruises is a world-leading cruise line that offers an unparalleled luxury experience to its guests. Our team of dedicated professionals is committed to providing exceptional service and creating unforgettable memories for our passengers.
Job Description:
The Luxury Head Waiter will be responsible for supervising the Food and Beverage service activities in the assigned area, ensuring that the highest quality of service is maintained at all times. This includes overseeing the work of Waiters, Asst. Waiters, and Buffet Staff, as well as controlling that the staff follows MSC Cruises policies and procedures.
Main Responsibilities:
- Supervise and coordinate the work of Waiters, Asst. Waiters, and Buffet Staff to ensure seamless service delivery.
- Ensure that assigned stations are ready on time and that guests receive personalized attention.
- Carefully monitor guest satisfaction and take corrective action when necessary.
- Effectively replace waiters if necessary, to maintain high service standards.
- Maximize revenue for food and beverage products by promoting sales and upselling opportunities.
- Oversee table settings and ensure that all equipment is used correctly to avoid unnecessary damage.
- Ensure that the assigned areas comply with sanitation procedures (USPH).
- Monitor restaurant inventory and report any discrepancies to management.
- Ensure that staff is familiar with menu content, wine list, and food and wine pairing.
Requirements:
To be successful in this role, you will need:
- Prior ship experience is mandatory.
- High School certificate or equivalent experience on board cruise ships is an advantage.
- Fully knowledgeable about USPH standards.
- Public health knowledge.
- Computer literacy.
- Good management and organizational skills.
- Interpersonal and communication skills.
- Passion for hospitality and customer service driven.
- Silver Service knowledge.
- Extensive International wine knowledge.
- International F&B standards.
What We Offer:
In return for your hard work and dedication, we offer a competitive salary package including:
$80,000 - $100,000 per annum, depending on experience.
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