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In Room Dining Supervisor

1 month ago

Cape Town, South Africa One&Only Cape Town Full time

In Room Dining Supervisor
(13966)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

Assist In Room Dining Manager and Banqueting to lead, manage and organize all requirements for the department to the highest standards

and in accordance to the standard operating procedures. Assist the HOD at all times with necessary administrative work.

Fill in for the HOD when he/she is off or leave taken_._

**Key Duties and Responsibilities**
- Ensure the department and back areas are thoroughly clean at all times.
- Present oneself in a way that enhances the overall guest experience, by adding life and energy into each outlet.
- Ensure that all mise en place is correctly prepared prior to commencing service.
- Prepare all food and beverage requests within the time parameters set by the resort and always display attributes of genuine hospitality.
- Demonstrate excellent product knowledge of all food, beverage, tobacco and special functions held at the resort.
- Participate in the service of any special functions or events organized by the resort.
- Ensure to exceed revenue budgets set by the resort, through up-selling within your own outlet, as well as cross-selling other outlets.
- Ensure that equipment is cleaned, when necessary or according to their schedules.
- Ensure that the bill covers are clean and free of ink stains.
- Supervise the undertaking of physical asset inventories each month.
- At all times, act in a responsible manner, especially in regard to the sale of alcoholic beverages.
- When driving resort’s golf carts, ensure that rules and regulations are followed at all times.
- Supervise the collection and distribution of outlet incentives.
- Generate reports for the outlet and ensures that they are delivered to the correct receivers.
- Attend F&B morning briefings in the absence of the Head of Department and disseminate information to In Room Dining and Banqueting employees.
- Assist HOD to conduct monthly GROW sessions to give waiters and order takers regular feedback on their performance regarding the core and functional competencies related to their position.
- Assist in the process of recruiting new employees for each of the departments together with the Head of Department.
- Organize and coordinate special functions and events, (breakfast station and dinners)
- Continuously train and motivate subordinates to ensure resorts standards are maintained.
- Delegate responsibilities to department personnel and ensure tasks are completed.
- Handle guest complaints in a professional manner as per Policy & Procedure (service recovery).
- Ensure disciplinary action is taken, when necessary, according to resort’s policies.
- Perform any additional or special duties as directed by a superior.
- Maintain highest levels of personal hygiene and grooming at all times, as per standard.
- Practice proper telephone etiquette with colleagues and guests.
- Ensure all tasks assigned by superiors are completed, in a timely fashion.
- Ensure that channels of communication are respected and information is disseminated to the correct receivers.
- Ensure excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.
- Ensure that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately.
- Remains current on all resort happenings, including guests in-house, arrivals and departures, as well as daily events.
- Exhibits outstanding knowledge of the resort, Cape Town and the South African culture.
- Knows and applies resort’s Policies & Procedures, including those for the emergency situations.
- Conducts a monthly communication meeting once a month with line staff.
- Conducts a daily briefing prior to service and a de
- briefing once week with team members.
- Ensures maintenance work is completed in a timely and pr