Customer Service

3 weeks ago


Cape Town, South Africa Aristo Sourcing Full time

Aristo Sourcing LLC is an outsourcing company highly focused on the digital marketing industry. Our company has been in the industry for more than 7 years. We hired and referred skilled and experienced virtual assistants to work and collaborate directly with our respective clients from around the globe, offering 100% remote work for talented and qualified individuals.

SALARY - $1200
TYPE OF WORK - FULL-TIME (REMOTE)
WORK SCHEDULE - 7 am PST to 3 pm PST

**QUALIFICATIONS**:South African applicants only
Must have solid experience in working 100% remotely.
3 to 5 years of direct management experience in e-commerce, leading a team of 10+ agents.
Experience hiring and onboarding, coaching team members, and implementing corrective actions.
Comfortable taking escalated calls and able to successfully de-escalate and defuse difficult customers
Manage and track attendance.
Proficient in Excel, Google Docs/Sheets/Slides. Familiar with ShipStation, ShippingEasy, or other shipping platforms.
Experience with e-commerce platforms such as Shopify, Magento, WooCommerce, and others.
Ability to track the KPI of the team and identify opportunities for improvement of metrics and processes
Internet speed test required. Consistent hard-wired ethernet internet speeds (25Mbps
Download / 5Mbps Upload / Less Than 100ms Ping) and uninterrupted connection.
Power backup is in place to avoid interruptions.
Customer Service - Team Leader
Login to Add Job to FavoritesCustomer Service

Aristo Sourcing LLC is an outsourcing company highly focused on Digital Marketing Industry. Our company has been in the industry for more than seven years. We hired and referred skilled and experienced Virtual Assistants to work and collaborate directly with our respective clients from around the globe, offering 100% remote work for talented and qualified individuals.

**Salary**: From R20,000.00 per month



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