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Customer Service
1 week ago
Job Title:
Customer Service Representative
Job Summary:
Responsibilities:
- Identify and assess customers' needs to achieve a timely resolution.
- Maintain accurate and detailed records of customer interactions and transactions.
- Provide accurate product information and assistance to customers.
- Handle and resolve customer complaints, escalating issues as necessary.
- Process orders, returns, and exchanges in an efficient and accurate manner.
- Collaborate with internal teams to address customer needs and improve overall customer experience.
- Stay uptodate on company products, services, and policies to effectively assist customers.
Requirements:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- 3 Years Proven customer support experience or experience in a related role.
- Excellent verbal and written communication skills.
- Strong problemsolving and decisionmaking abilities.
- Patience and empathy when dealing with customers.
- Ability to effectively handle stressful situations and difficult customers.
- Proficient computer skills and experience using customer service software or tools.
- Ability to work in a fastpaced and dynamic environment.
Salary:
From R15,000.00 per month
Education:
- Diploma (required)
Experience:
- Customer service: 3 years (required)
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