Administrator/ Switchboard Operator
3 weeks ago
**Job Duties/Responsibilities will include**:
Ensure guests are acknowledged, with kindness, warmth, and sincerity, when entering and departing the reception area
Engage with guests by providing information related to the estate, the facilities & experiences.
Conduct estate tours with guests.
Operate telephone and switchboard service for all calls.
Refer calls & provide assistance to the appropriate person depending on the nature of the call.
Maintain a register of bookings and reservations and communicate with the Security department.
Compile and update data related to the area of activity.
Complete and distribute information that needs to be communicated around the estate.
Correct and update the electronic telephone directory.
Ensure that lunch and dinner booking sheets from the restaurant get communicated to the appropriate departments.
Keep management informed of all concerns that guests raise.
Ensure all lost property is handed and signed over to the security manager.
Matric
Minimum 3 years of reception/switchboard experience
Must have an excellent speaking voice
Knowledge of switchboards and phone systems
PMS
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