![Doves Funeral Services](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
:Customer Service Representative based in Krugersdorp
, Gauteng.
Starting Salary:
Market related
Key Performance Areas:
RECEPTIONIST DUTIES
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook.
- Maintains telecommunication system by following manufacturer's instructions for office phone and console operation.
- Request Money for the Hub /Parking Doctors fees, consulate fees etc, compile Fno: of the HUB's to balance Cash requests.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Ensure that branches provide excellent funeral services by managing branch complaints and complements report.
FUNERAL ADMINISTRATION
Receive First Call telephonically and transfer it to the Administration Controller.
Assist walk-in clients that requests a removal to complete an information sheet and
refer the client to the Administration Controller
Book funeral venues as requested by the Funeral Arranging Officer
Book the Minister as requested by the Funeral arranging Officer
Log onto the DovesNet system to check stock availability, book the item on the system.
Invoicing on DovesNet to other undertakers /removals
Book a gravesite or crematorium on request from the Funeral Arranger.
POLICY ADMINISTRATION
Receive premiums and process according to company policy.
Manage and control of cash receipt books and daily banking of cash.
Investigation of incorrect policy numbers on suspense list - Follow up with client on
arrear policies.
Accurate data capturing of policies on PolicyNet.
Compile the Hub's policy Figures for Area Manager on a weekly basis
Minimum Requirements
- Grade 12/Matric Certificate
- Proficient in all MS Office packages
- Customer care Experience
- Financial services experienc
Competencies required:
- Customer Orientation
- Problem solving
- Is Resilient and Driven to Achieve Results
- Take Initiative and Execute
- Take Responsibility and be Accountable
Job Type:
Contract
Contract length: 3 months
Ability to commute/relocate:
- Krugersdorp, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
Education:
- High School (matric) (required)
Experience:
- Customer service: 1 year (required)
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