Account Relationship Representative
1 week ago
**Responsibilities**:
- Build and maintain good relationships with partner retail stores
- Identify stores’ trade-in queries, clarify information and provide timely support and solutions
- Escalate store trade-in queries as necessary
- Build a repository of retail store trade-in queries, FAQs and training materials
- On-board new retail stores including in-person and online training of retail store staff
- Provide support to existing stores to ensure optimal trade-in programs for growth
- Collate retail store trade-in reports for evaluation and account planning
- Any other duties as required by the head of sourcing
**Requirements**:
- A Bachelor’s degree with a minimum of 3 years' work experience is required
- Competency in working with CRM and internet-based systems
- Excellent phone and verbal communication skills along with active listening and ability to communicate at multiple levels.
- Ability to assimilate information relating to trade-in offering and typical nature of store interactions
- High levels of professionalism and patience
- Solutions driven and motivation to problem solve
- Team player
- Ability to hit the ground running
- Driver’s license and own vehicle for travel to meetings
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