Sportsbook Team Leader

2 weeks ago

Century City, South Africa White Hat Gaming Full time

**Purpose of Role**:
As a Sportsbook Team Leader, you will be responsible for leading a team of Sportsbook Hosts, ensuring optimal performance, efficiency, and collaboration. With your strong leadership skills and deep understanding of sports betting operations, you will guide and support your team members, foster a positive work environment, and drive exceptional results. Join us and be at the forefront of driving team success and delivering outstanding sports betting experiences to our customers.

**Duties and Responsibilities**:

- Leadership: Lead and inspire a team of Sportsbook Hosts, providing guidance, training, and support to maximize their performance, productivity, and professional growth
- Performance Management: Set performance expectations with the established key performance indicators (KPIs), and regularly monitor Sportsbook Host performance, providing feedback, coaching, and recognition to drive excellence
- Performance Coaching and Feedback: Provide ongoing coaching, feedback, and guidance to team members, helping them identify areas for improvement, develop skills, and maximise their potential
- Performance Improvement Plans: Identify underperforming team members, develop and implement performance improvement plans, and monitor progress to ensure performance goals are met
- SLA Management: Take ownership of Service Level Agreements (SLAs), making sure that the team understands the performance targets and ensuring that the team consistently meets or exceeds agreed-upon service delivery timelines
- Problem Resolution: Act as a point of escalation for complex issues or customer complaints, working closely with team members and relevant stakeholders to ensure prompt and satisfactory resolution
- Quality Assurance: Support team in maintaining quality standards, by working closely with the Sportsbook QA and conducting regular audits and assessments. Provide accurate and consistent feedback to the team on identified quality improvement areas
- Leadership Development: Cultivate a culture of continuous learning and development within the team, supporting the growth and advancement of individual team members, and identifying future leaders

**Qualifications**:

- Grade 12 or equivalent
- Previous experience in a Team Leadership role - Minimum 2 years
- Passion for sports and strong knowledge of various sports, teams, and leagues
- Excellent understanding of sportsbook processes and odds calculations
- Strong leadership and team management skills, with a track record of motivating and developing high-performing teams
- Exceptional communication and interpersonal skills, with the ability to effectively engage and collaborate with team members and stakeholders at all levels
- Solid problem-solving and decision-making abilities, with a proactive approach to finding solutions and driving results
- Proficiency in using sportsbook platforms, trading tools, and related technologies
- Strong organisational and time management skills, with the ability to prioritise tasks, meet deadlines, and handle multiple responsibilities
- Flexibility to work 24/7 shifts, including evenings, weekends, and holidays, based on operational needs

**_ Moonspin is committed to the transformation and redr_**e**_ssing of past inequalities. Our employment equity_**_ goals will be considered in our selection process._

  • Risk, Payments

    3 days ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of the Role** As a Sportsbook Fraud Team Leader, you will be responsible for leading a team of Sportsbook Fraud Analysts, ensuring that all compliance related checks and internal checks are carried out to prevent financial fraud, money laundering and Betting Fraud. With your strong leadership skills and deep understanding of iGaming or Sports...

  • Sportsbook Floor Manager

    2 weeks ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: Join our team as a Sportsbook Floor Manager and take charge of the overall operational efficiency, performance, and success of our sportsbook. With your strong leadership skills and in-depth knowledge of sports betting operations, you will oversee key operational functions, drive process improvements, and ensure seamless customer...

  • Sportsbook Quality Assurance

    2 weeks ago

    Century City, Western Cape, South Africa White Hat Gaming Full time

    Purpose of Role:Join our team as a Sportsbook Quality Assurance/Coach and play a pivotal role in ensuring the delivery of exceptional customer experiences and maintaining high operational standards within our sportsbook. As a dedicated QA specialist and coach, you will monitor, evaluate, and provide constructive feedback to Sportsbook Hosts, empowering them...

  • Sportsbook Floor Manager

    2 weeks ago

    Century City, Western Cape, South Africa White Hat Gaming Full time

    Purpose of Role:Join our team as a Sportsbook Floor Manager and take charge of the overall operational efficiency, performance, and success of our sportsbook. With your strong leadership skills and in-depth knowledge of sports betting operations, you will oversee key operational functions, drive process improvements, and ensure seamless customer experiences....

  • Sportsbook Quality Assurance

    2 weeks ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: Join our team as a Sportsbook Quality Assurance/Coach and play a pivotal role in ensuring the delivery of exceptional customer experiences and maintaining high operational standards within our sportsbook. As a dedicated QA specialist and coach, you will monitor, evaluate, and provide constructive feedback to Sportsbook Hosts, empowering...

  • Sportsbook Host

    2 weeks ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

  • Customer Support Host: Sportsbook

    1 week ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

  • Risk, Payments

    3 days ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of the Role** Join our dynamic team as a Fraud Analyst for our Sportsbook, where you will play a pivotal role to ensure continuous risk management and pro-actively anticipate issues to minimize risk exposure in our Sportsbook activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You...

  • Customer Support Host: Sportsbook

    2 weeks ago

    Century City, Western Cape, South Africa White Hat Gaming Full time

    Purpose of Role:Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

  • Risk, Payments

    3 days ago

    Century City, South Africa White Hat Gaming Full time

    Join our team as a Sportsbook Fraud Floor Manager and take charge of the overall operational efficiency, performance, and success of our sportsbook Fraud Team. Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual...

  • Risk, Payments

    2 weeks ago

    Century City, Western Cape, South Africa White Hat Gaming Full time

    Purpose of the RoleAs a Sportsbook Fraud Team Leader, you will be responsible for leading a team of Sportsbook Fraud Analysts, ensuring that all compliance related checks and internal checks are carried out to prevent financial fraud, money laundering and Betting Fraud. With your strong leadership skills and deep understanding of iGaming or Sports betting...

  • Sales Team Leader

    7 days ago

    Century City, South Africa Amazing Vouchers Full time

    We are seeking an excellent **Sales Team Leader** to join our team. **Leading 10+ outbound call centre sales agents.** Overall responsibility for your team success by agreeing, implementing, monitoring individual, team objectives and targets whilst ensuring company policies and procedures are adhered to. Meet team sales requirements as set out in KPI policy...

  • Telecoms Team Leader

    3 weeks ago

    Century City, South Africa Jupiter Finance Pty ltd Full time

    Job Title: Telecoms Team Leader Location: Sable Square, Century City Start Date: Immediately Jupiter Corp is a company specialising in equipment rental finance. We are looking for a Team leader that can deliver results and manage and grow a team’s capabilities to achieve consistently high levels. In this role, you will be responsible for developing and...

  • Sales Team Leader

    2 weeks ago

    Century City, Western Cape, South Africa Amazing Vouchers Full time

    We are seeking an excellent Sales Team Leader to join our team. Leading 10+ outbound call centre sales agents. Overall responsibility for your team success by agreeing, implementing, monitoring individual, team objectives and targets whilst ensuring company policies and procedures are adhered to. Meet team sales requirements as set out in KPI policy and...

  • Team Leader

    2 weeks ago

    Century City, Western Cape, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Team Leader

    3 weeks ago

    Century City, South Africa Online Financial Advisor Full time

    Online Financial Advisor is looking for a Senior Team Leader to join our inspiring team with an open communication culture. **Responsibilities**: - Monitor team performance and report to Operations Manager. - Oversee day to day operations - Motivate team members - Discover training needs and provide coaching - Set clear goals - Completion of one to one...

  • Student Support Team Leader

    2 weeks ago

    Century City, South Africa Educor Full time

    **Student Support Team Leader (JB3385)**: Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and...

  • Call Centre Team Leader

    4 days ago

    Century City, South Africa mPower People Solutions Full time

    **Team Leader Position** If you have the following or know someone with the below experience please submit your CV - 3 year + experience in an inbound customer service environment (preferably working with various medical aid schemes) - Matric - Speak fluent in two or more of the following languages besides English: Xitsonga, Sepedi, Setswana, Sesotho,...

  • Student Support Team Leader

    4 weeks ago

    Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments. **Educational...

  • Sales Team Leader

    2 weeks ago

    Century City, South Africa Magnus Marketing Full time

    Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Sales team leader to...