Collections Specialist Team Lead
3 weeks ago
**Collections Specialist - Team Leader (Remote)**
**(6 Months Fixed-Term contract)**
This job is for you if you have the following;
- Excellent communication skills.
- Determination and resilience.
- Previous experience in a credit control or phone-based customer service job.
**What you will do**
- Lead a team of 15+ debt collectors that are actively collecting payments from customers.
- Hire, coach, motivate and performance manage the collections team to drive the recovery of overdue invoices and agreement value.
- Develop strategies to boost recoveries, including but not limited to call campaigns, account segmentation & prioritization, and training/coaching initiatives.
- Develop goals that complement the overarching company objectives and manage staff to continually meet and exceed targets.
- Drive and oversee both a small claims and high court litigation collections process, from filing cases through to (virtual) court hearings, judgment, enforcement, and out-of-court settlements.
- Act as an escalation point for the team to authorize financial settlements and payment plans, resolve issues, and negotiate with customers.
- Run reports and analyse data pertaining to the team’s performance. Prepare and deliver regular updates on team performance and conduct one-to-ones.
- Perform other duties and projects as assigned.
**You**
Consistently exceeding targets will come naturally to you, as you will have the following behaviours;
- Good negotiation skills, able to think quickly and handle objections.
- Resilient and able to stay calm when under pressure.
- Excellent attention to detail, and completes all tasks.
- Ability to work proactively and use your own initiative.
- You must be fluent in English and
- Able to speak German (_German C1 level would be an added advantage)_
**Why International Workplace Group?**
Hybrid working is greener, more flexible and highly productive. This is an exciting time to join us as we help to re-define the way people work. We pioneered the industry and continue to innovate as we grow our network to over 30,000 centres. With this scale comes great responsibility, which is why we are reducing our impact on the environment. We provide customers with sustainable products and services in line with our commitment to be a carbon neutral operation within 5 years. We also invest in local communities, offering employment opportunities and attracting talent to the area.
-
DevOps Team Lead
1 week ago
Century City, South Africa BYTE ORBIT Full timeThe DevOps Team Lead will be responsible for managing infrastructure which includes setup, monitoring, resource allocation, and deployment architecture using a wide range of AWS and Azure cloud technologies. **Skills **& requirements****: 01. EXPERIENCE AND SKILLSET: A talented DevOps Team Lead with 6-7 yrs experience to design, manage, deploy and operate...
-
Team Lead: Medical
3 weeks ago
Century City, South Africa Pillango Placements Full timeJOB TYPE - Permanent - EMP TYPE - Full-Time - INDUSTRY - Medical and Nursing - SKILLS - team lead, medical - EXPERTISE - Any - SALARY TYPE - Monthly - SALARY - ZAR 35,000.00 - JOB ID - 32229 Our client is an international non-profit organisation who facilitates stem cell donations to those in need. The Team Lead for Medical is responsible for supporting the...
-
Sales Team Lead
4 weeks ago
Century City, South Africa Preference Capital Full time**Key Performance Indicators (KPIs): Productivity and Quality Metrics** **About Us**: We are PREFERENCE CAPITAL (PTY) LTD, a leading financial services provider. We are seeking a dynamic and results-oriented individual to join us as a Sales Team Lead for our National Sales Centre. If you are a motivational leader with a keen eye for productivity and quality...
-
Sales Service Co-ordinator
3 weeks ago
Century City, South Africa McCann-Noble Recruitment Specialist Full timeJoin this leading safari company and be responsible for handling the administrative aspects of agent sales. Support the Sales Specialists, check property availability, confirm all services, check invoices match costs in quote systems and reconfirm travel bookings. Matric, clear ITC and criminal record; and previous Safari experience is essential. Fully COVID...
-
Client Service
3 days ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The Billing & Client Services Department currently has a vacancy for a Client Services & Collections Representative on a **FIXED TERM CONTRACT **who will be responsible for providing customer support - that includes information sharing, resolving of client services related queries and to do outbound collections on overdue...
-
Collections Advisor
3 weeks ago
Century City, South Africa Rescume Recruitment Full timeLiaise with internal and external stakeholders to resolve queries - Support other colleagues within the team with queries and processes - Ensure all client information and records relating to debt are kept up to date and adhere to any data protection legislation - Any other ad hoc tasks due to business needs **Competencies** Communication: ability to...
-
Monitoring and Evaluation Specialist
4 weeks ago
Century City, South Africa NACOSA Full time**About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...
-
Call Centre Team Lead
4 weeks ago
Century City, South Africa H2R Full timeWestern Cape, Century City - Monthly Cost To Company (Market related) One of our clients in the Medical Industry has a vacancy available for a highly skilled and experienced Call Center Team Leader with a nursing background to join our dynamic customer support team in Cape Town. This is a 12 month contract with the possibility to go permanent. As a Team...
-
Call Centre Team Lead
3 weeks ago
Century City, South Africa RMM Full timeResponsibilities: - General call centre Sales Manager - Planning and directing the hiring and training of new Sales staff - Directing and coordinating all sales activities - Preparing sales budgets and projections and approving expenditures - Tracking and analysing sales statistics based on key KPI's - Handling and resolving customer complaints regarding a...
-
Monitoring and Evaluation Specialist
2 weeks ago
Century City, South Africa NACOSA Full time**About NACOSA**: We started as a convention intent on bringing together organisations working in HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...
-
Quantitative Credit Risk Collections Analyst
4 weeks ago
City Bowl, South Africa Communicate Recruitment Full timeOur company is looking for a highly skilled and experienced Quantitative Credit Risk Collections Specialist to join our team. We are seeking an individual who can effectively manage our company’s credit risk portfolio by utilizing advanced statistical models, data analytics tools, and relevant industry knowledge. As a Quantitative Credit Risk Collections...
-
East Africa Sales Specialist
4 weeks ago
Century City, South Africa McCann-Noble Recruitment Specialist Full timeJoin this leading East Africa Safari / Lodge company and be responsible for sales and guest services for the international market. Handle all communication from initial enquiry, advising and consulting to find the best itinerary and guest service at pre/ during / post - travel. 5 years’ experience selling East Africa Safaris and clear criminal record is...
-
Evaluation Specialist
4 weeks ago
Century City, South Africa NACOSA Full timeThe duties and responsibilities of the Evaluations Specialist will include, but not limited to: - Lead on the identification, design, and commissioning of external programme evaluations and other operational research studies for the Global Fund Programmes. - Drive a evaluation agenda, including the identification of evaluation and research opportunities,...
-
Credit Control Team Leader
3 weeks ago
Century City, South Africa Time Personnel Full time**REQUIREMENTS** - Matric, relevant qualification in finance / accounting advantageous - Min 10 years working experience - Ability to recognise issues and use initiative to identify and discuss proposed solutions - Microsoft office experience essential - Able to work independently and as a team - Excellent communication skills to deal with clients and...
-
Team Lead
2 weeks ago
Century City, South Africa Disruptive IT Full time**Responsibilities**: - Day-to-day management of support calls - First, Second and Third Line support - Actively manage team delivery and adherence to SLA - Create standard operating procesdures for all activities of the help desk - Manage and coach team members - Team Management, including performance management and skills management - Client service -...
-
Research and Learning Specialist
2 weeks ago
Century City, South Africa NACOSA Full time**About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...
-
Sales Call Centre Team Manager
3 weeks ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The primary objective of the role is to take responsibility for managing a team of sales specialists in order to assist in the achievement of sales targets through the allocation of targets resulting in outstanding sales performance. The role is a combination of management, selling, coaching and leadership activities, with the...
-
Programme Specialist
3 weeks ago
Century City, South Africa NACOSA Full timeThe Programme Specialist will lead activity efforts to network with and build strategic alliances and relationships with key provincial and district stakeholders in the Adolescents Girls and Young Women, gender and sexual violence field and act as a thought leader at high level engagements representing NACOSA. **The duties and responsibilities of the...
-
Team Lead Sales: Personal Lines
2 weeks ago
Century City, South Africa Telesure Careers Full timeTelesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo...
-
Responsible Gambling Specialist
5 days ago
Century City, South Africa White Hat Gaming Full timeMoonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...