Student Support Team Leader

5 months ago


Century City, South Africa Educor Full time

**Student Support Team Leader (JB3385)**: Century City, Cape Town, Western Cape - Customer Service

**Student Support Team Leader (JB3385)**

**Century City, Cape Town**

**Market Related**

To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments.

**Educational Requirements**:
Post Grade 12 Qualification
Excellent people management experience within a customer service environment
Call center supervisory experience in customer service environment
MS Office proficient

**Duties and Responsibilities**:
Management, development, and leadership of staff
Manage Team Leaders and Student Advisors
Setting performance targets and standards, motivation, drive and monitoring performance
Ensure service level agreements are achieved, daily stand-ups
Management of policies and procedures
Update and implement policies and procedures providing service delivery
Operations planning and reporting
Formulate annual budgets for the department and provide operational direction regarding customer retention and service delivery
Weekly and monthly reports, forecasting human resources and IT resources required
Proposals for staff incentives
Management of department payroll and spend
Audit telephone use and spend, overtime claimed, cost-saving measures
Identify new tools and technology
Adhoc duties and special projects



  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments. **Educational...

  • Telecoms Team Leader

    5 months ago


    Century City, South Africa Jupiter Finance Pty ltd Full time

    Job Title: Telecoms Team Leader Location: Sable Square, Century City Start Date: Immediately Jupiter Corp is a company specialising in equipment rental finance. We are looking for a Team leader that can deliver results and manage and grow a team’s capabilities to achieve consistently high levels. In this role, you will be responsible for developing and...

  • Sales Team Leader

    4 months ago


    Century City, South Africa Amazing Vouchers Full time

    We are seeking an excellent **Sales Team Leader** to join our team. **Leading 10+ outbound call centre sales agents.** Overall responsibility for your team success by agreeing, implementing, monitoring individual, team objectives and targets whilst ensuring company policies and procedures are adhered to. Meet team sales requirements as set out in KPI policy...


  • Century City, South Africa Educor Full time

    **Customer Care/Student Journey Officers (JB3299)**: Century City, Cape Town, Western Cape - Customer Service **Customer Care/Student Journey Officers (JB3299)** **Century City** **Market related** *** **Requirements: Diploma or Degree** Minimum of 1-year working experience in a similar field. Background in administrative and functional support, as it...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Customer Care/Student Journey Officers (JB3299)** **Century City** **Market related** *** **Requirements: Diploma or Degree** Minimum of 1-year working experience in a similar field. Background in administrative and functional support, as it relates to an academic environment or similar...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/ Call Centre (Academics) (JB4368)** **Cape Town, Century City** **Market Related** As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey. **Skills and...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB3747)**: Century City, Cape Town, Western Cape - Customer Service **Student Journey Officer/Customer Service Consultant (JB3747)** **Century City, Cape Town, Western Cape** **Market Related** **Fixed term contract** The Student Journey Officer is responsible for all administrative tasks associated...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...


  • Century City, South Africa mPower People Solutions Full time

    **Team Leader Position** If you have the following or know someone with the below experience please submit your CV - 3 year + experience in an inbound customer service environment (preferably working with various medical aid schemes) - Matric - Speak fluent in two or more of the following languages besides English: Xitsonga, Sepedi, Setswana, Sesotho,...

  • Sales Team Leader

    5 months ago


    Century City, South Africa Magnus Marketing Full time

    Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Sales team leader to...

  • Sales Team Leader

    4 months ago


    Century City, South Africa Amazing Vouchers Full time

    We are seeking an excellent **Sales Team Leader** to join our team. **Leading 10+ outbound call centre sales agents.** Overall responsibility for your team success by agreeing, implementing, monitoring individual, team objectives and targets whilst ensuring company policies and procedures are adhered to. Meet team sales requirements as set out in KPI policy...


  • Century City, South Africa Educor Full time

    **Credit Vetting/ Debtors Support Clerk (JB3418)**: Century City, Cape Town, Western Cape - Accounting/Finance **Credit Vetting/ Debtors Support Clerk (JB3418)** **Century City, Cape Town** **Market Relateed** **Educational Requirements**: Grade 12 (High School Diploma) Experience and Skills: 1-2 years of relevant administrative and debtors...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Accounting/Finance **Credit Vetting/ Debtors Support Clerk (JB3418)** **Century City, Cape Town** **Market Relateed** **Educational Requirements**: Grade 12 (High School Diploma) Experience and Skills: 1-2 years of relevant administrative and debtors experience Proficiency in handling telephone communications...

  • Call Centre Team Lead

    5 months ago


    Century City, South Africa H2R Full time

    Western Cape, Century City - Monthly Cost To Company (Market related) One of our clients in the Medical Industry has a vacancy available for a highly skilled and experienced Call Center Team Leader with a nursing background to join our dynamic customer support team in Cape Town. This is a 12 month contract with the possibility to go permanent. As a Team...

  • Sales Team Leader

    3 weeks ago


    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your...

  • IT Support

    5 months ago


    Century City, South Africa ASAP Resources Full time

    **Job Summary**: **Duties**: - Provide technical support to end-users for various IT issues - Assist in maintaining IT inventory and documentation - Collaborate with the IT team to resolve complex issues - Ensure security and privacy of systems **Experience**: - Proven experience in technical support, customer service, help desk, or a related field -...


  • Century City, South Africa IWG Full time

    **Collections Specialist - Team Leader (Remote)** **(6 Months Fixed-Term contract)** This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. **What you will do** - Lead a team of 15+ debt collectors that are actively...

  • Life Data Team Leader

    5 months ago


    City of Johannesburg, Gauteng, South Africa Antal International Full time

    **LIFE DATA TEAM LEADER** **About the Role**: A leading reinsurer based in Johannesburg is looking for a Life Data Team Leader with a minimum experience of 8 years in SQL server coding and SQL server database administration and 3 years’ experience in a lead position, managing a team of people. The incumbent objective is to deliver quality data services to...

  • Technical Team Leader

    2 weeks ago


    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Experience and Requirements: - Minimum 2 5 years experience as a Team Leader or in a similar role within a call center service environment. - Experience in managing a variety of performance indicators at multiple levels, both internally and externally. - Strong people management skills to motivate and drive the team, with a focus on minimizing absenteeism...