Customer Support Host: Sportsbook

6 months ago


Century City, South Africa White Hat Gaming Full time

**Purpose of Role**:
Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience. This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing Sportsbook platform.

**Duties and Responsibilities**:

- Query Resolution: Utilize your in-depth knowledge of sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
- Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
- Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behaviour.
- Product Knowledge: Stay updated with the latest sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
- Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.

**Requirements**:

- Grade 12 or equivalent.
- Passion for sports and strong knowledge of various sports, teams, and leagues.
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
- Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
- Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
- Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
- Ability to work 24/7 shifts, including evenings, weekends, and holidays.

**Advantageous**:

- Prior experience in customer service, preferably in the sports betting, gaming, or online gambling industry.

**Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.



  • Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

  • Customer Support Host

    3 months ago


    Century City, South Africa White Hat Gaming Full time

    **Purpose of the Role** Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and...

  • Customer Support Host

    6 months ago


    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: As a Customer Support Host at Moonspin, you play a critical role in delivering exceptional customer service to our most valued asset - our players. It is imperative that you focus on your player and their experience while ensuring you are up to date with all changes to our products. **Duties and Responsibilities**: - Meet monthly QA...

  • Risk, Payments

    2 months ago


    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: Join our dynamic team as a Fraud Analyst for our Sportsbook, where you will play a pivotal role to ensure continuous risk management and pro-actively anticipate issues to minimize risk exposure in our Sportsbook activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You will...


  • Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: We are looking for someone enthusiastic with great customer service skills to join our Customer Intelligence and Responsible Gaming team in Cape Town. **Duties and Responsibilities** - Manage workflow, resources and ensure that queries are dealt with within the guidelines of state specific regulations and our Social Responsibility...


  • Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: We are looking for someone enthusiastic with great customer service skills to join our Customer Intelligence and Responsible Gaming team in Cape Town. **Duties and Responsibilities**: - Manage workflow, resources and ensure that queries are dealt with within the guidelines of state specific regulations and our Social Responsibility...

  • Vip Host

    3 months ago


    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: As a VIP Host at Moonspin, you play a critical role in delivering exceptional customer service to our most valued asset - our VIP player’s. Exceptional VIP support and retention is of the utmost importance, you play a direct role in the success and increased revenue from your VIP player base. It is of the utmost importance that you...

  • Helpdesk Support Agent

    5 months ago


    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: The Helpdesk team is expanding, and we require an individual who can act as a first escalation point for issues which require further investigation from both internal and external entities. Once received, Helpdesk support will gather information, investigate and attempt to resolve an issue before escalating to the next resolver if...


  • Century City, Western Cape, South Africa CA Financial Appointments Full time

    As an integral member of our team at CA Financial Appointments, we are seeking a highly skilled and experienced Administrative Support Professional to join our organisation as an Executive Office Coordinator, reporting directly to the Managing Director.Key Responsibilities:Diary and Travel Management: Manage the MD's diary and travel arrangements, ensuring...

  • Helpdesk Support

    1 month ago


    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state-of-the-art technological designs and features. We hire experienced top talented...


  • Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Key Responsibilities: - Cultivate and maintain strong relationships with host employers, ensuring successful learner placements and retention. - Conduct learner profiling and placement to align with host environment culture and program objectives. - Oversee workplace readiness and safety compliance to ensure alignment with program goals. - Monitor and...


  • Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Key Responsibilities: - Cultivate and maintain strong relationships with host employers, ensuring successful learner placements and retention. - Conduct learner profiling and placement to align with host environment culture and program objectives. - Oversee workplace readiness and safety compliance to ensure alignment with program goals. - Monitor and...


  • Century City, Western Cape, South Africa CA Financial Appointments Full time

    We are seeking a highly skilled Senior Executive Support Professional to join our team at CA Financial Appointments.As an Executive Assistant to the Managing Director, you will be responsible for managing the MD's diary and travel arrangements, managing events hosted by the MD, arranging and setting up training sessions with relevant service providers,...


  • Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...


  • Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • IT Support

    6 months ago


    Century City, South Africa ASAP Resources Full time

    **Job Summary**: **Duties**: - Provide technical support to end-users for various IT issues - Assist in maintaining IT inventory and documentation - Collaborate with the IT team to resolve complex issues - Ensure security and privacy of systems **Experience**: - Proven experience in technical support, customer service, help desk, or a related field -...


  • Century City, South Africa BYTE ORBIT Full time

    The Customer Experience Consultant is responsible for interactions between the Fin Tech Application Byte Orbit supports and the related users. This does not only include first level support, but also technical support relating to any queries. **Skills **& requirements****: 01. WHO WE ARE LOOKING FOR: - 3 - 4 years experience as a customer experience...


  • Century City, South Africa BYTE ORBIT Full time

    **Skills **& requirements****: 01. WHO WE ARE LOOKING FOR: Someone with great communication and interpersonal skills 3-4 years experience as a customer experience consultant in the tech industry An understanding of FICA/AML/TF and TCF, as well as a qualification in customer experience or related industry will be advantageous A team player with critical...

  • Customer Care Officer

    6 months ago


    Century City, South Africa Educor Full time

    **Customer Care Officer (Academics) JB3501**: Century City, Cape Town, Western Cape - Customer Service Customer Care Officer (Academics) JB3501 Century City, Cape Town Compensation: Competitive salary aligned with the market standards We are seeking a dedicated Academic Customer Care Officer to join our team in Century City, Cape Town. Your primary...


  • Century City, South Africa Belgotex Floorcoverings (Pty) Ltd. Full time

    Purpose: The purpose of this role is to ensure that the showroom represents the company’s brand image. An experienced and well-organized person will need to provide the necessary support to the Sales Team and to the Lead Design Consultant. The Showroom Sales Coordinator will become the point of reference for colleagues and customers alike, by keeping...