Customer Support Host

5 days ago

Century City, South Africa White Hat Gaming Full time

**Purpose of the Role**

Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience.

This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing casino and sportsbook platform.

**Responsibilities**:

- Query Resolution: Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
- Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
- Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
- Product Knowledge: Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
- Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.

**Requirements**:

- Grade 12 or equivalent.
- Passion for sports and strong knowledge of various sports, teams, and leagues.
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
- Outstanding interpersonal skills, with the ability to build rapport, empathise with customers, and deliver exceptional service.
- Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
- Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
- Ability to work 24/7 shifts, including evenings, weekends, and holidays.

**Advantageous**:

- Prior experience in customer service, preferably in the sports betting, gaming, or online gambling industry.

**_
Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process._

  • Customer Support Host

    2 weeks ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: As a Customer Support Host at Moonspin, you play a critical role in delivering exceptional customer service to our most valued asset - our players. It is imperative that you focus on your player and their experience while ensuring you are up to date with all changes to our products. **Duties and Responsibilities**: - Meet monthly QA...

  • Customer Support Host

    2 weeks ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: As a Customer Support Host at Moonspin, you play a critical role in delivering exceptional customer service to our most valued asset - our players. It is imperative that you focus on your player and their experience while ensuring you are up to date with all changes to our products. **Duties and Responsibilities**: - Meet monthly QA...

  • English Customer Support Host

    18 hours ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent...

  • Host Agent

    2 weeks ago

    Century City, South Africa Telkom Express Feathercom Full time

    **HOST AGENT** You will be required to be the host, providing customer service and upholding Telkom customer service standards. **You will be required to perform in the following functional areas**: **Duties of the Host / Door Controller** **1.1.1.**Front-of-house hosting, welcoming customers to the store. **1.1.2.**Provide the best customer service...

  • Host Agent

    2 weeks ago

    Century City, South Africa Telkom Express Feathercom Full time

    You will be required to be the host of our Canal Walk Store, providing customer service and upholding Telkom customer service standards. **You will be required to perform in the following functional areas**: **Duties of the Host / Door Controller** **1.1.1.**Front-of-house hosting, welcoming customers to the store. **1.1.2.**Provide the best customer...

  • Host Agent

    18 hours ago

    Century City, South Africa Telkom Express Feathercom Full time

    You will be required to be the host of our Canal Walk store, providing customer service and upholding Telkom customer service standards. **You will be required to perform in the following functional areas**: **Duties of the Host / Door Controller** **1.1.1.**Front-of-house hosting, welcoming customers to the store. **1.1.2.**Provide the best customer...

  • Brazilian Portuguese Customer Support Host

    2 weeks ago

    Century City, South Africa Moonspin PTY LTD Full time

    **About Us** Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state-of-the-art technological designs and features. We hire experienced...

  • Brazilian Portuguese Customer Support Host

    5 days ago

    Century City, South Africa White Hat Gaming Full time

    **About Us** Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state-of-the-art technological designs and features. We hire...

  • Brazilian Portuguese Customer Support Host

    5 days ago

    Century City, South Africa Moonspin PTY LTD Full time

    **About Us** Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state-of-the-art technological designs and features. We hire...

  • Helpdesk Support

    2 weeks ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state-of-the-art technological designs and features. We hire experienced top talented...

  • Responsible Gambling Specialist

    6 days ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • Responsible Gambling Specialist

    4 days ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • Responsible Gambling Specialist

    5 days ago

    Century City, South Africa Moonspin PTY LTD Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • Customer Experience Consultant

    2 weeks ago

    Century City, South Africa BYTE ORBIT Full time

    **Skills **& requirements****: 01. WHO WE ARE LOOKING FOR: Someone with great communication and interpersonal skills 3-4 years experience as a customer experience consultant in the tech industry An understanding of FICA/AML/TF and TCF, as well as a qualification in customer experience or related industry will be advantageous A team player with critical...

  • Customer Experience Consultant

    2 weeks ago

    Century City, South Africa BYTE ORBIT Full time

    **Skills **& requirements****: 01. WHO WE ARE LOOKING FOR: Someone with great communication and interpersonal skills 3-4 years experience as a customer experience consultant in the tech industry An understanding of FICA/AML/TF and TCF, as well as a qualification in customer experience or related industry will be advantageous A team player with critical...

  • Student Support Consultant

    5 days ago

    Century City, South Africa Educor Full time

    **Student Support Consultant (JB2606)**: Century City, Cape Town, Western Cape - Customer Service - Call Centre/Admin Support Agent (JB2606) Century City, Cape Town R5000 - R6000 per month Educational requirements Grade 12 1-3 years previous customer service experience preferably in an omnichannel environment Understanding of the student journey in distance...

  • Customer Experience Representative

    7 days ago

    Century City, South Africa Seat Academy Full time

    Seat Academy is looking for an experienced Customer Service Representative to join our dynamic team **REQUIREMENTS**: - **MUST BE AVAILABLE IMMEDIATELY**: - Excellent Computer skills - Experience working with customer support - Ability to stay calm when customers are stressed or upset - Basic communication and interpersonal skills - Strong multi-tasking...

  • Customer Service Representative

    4 days ago

    Century City, South Africa Seat Academy Full time

    Seat Academy is looking for an experienced Customer Service Representative to join our dynamic team **REQUIREMENTS**: - Excellent Computer skills - Experience working with customer support - Ability to stay calm when customers are stressed or upset - Basic communication and interpersonal skills - Strong multi-tasking skills - MUST have own laptop - Must be...

  • IT Support Technician

    5 days ago

    Century City, South Africa Rescume Recruitment Full time

    The primary purpose of this role is to provide first line IT support to local users. Providing hardware & software support as & when needed, whist continually working with the centralised UK IT team to deliver an excellent internal service. **Principle Duties** - Provide timely & effective technical support to end-users via various communication channels,...

  • Branch Support Technician

    5 days ago

    Century City, South Africa Spinnaker Software Full time

    **_Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service! _** Our Western Cape branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to...