Head of Digital Provider Experience

3 months ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Health**Function**:Strategy**Date**:26 Sep 2024Discovery - Health

Head of Digital Provider Experience
- About Discovery
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
- About Discovery Health Digital
- This position is within the Discovery Health Digital Product team, working to optimise the use and integration of digital health and telehealth solutions within the healthcare landscape. The primary objective of the role is to ensure the seamless implementation, operation, and enhancement of digital solutions to support the delivery of delivering efficient, high-quality patient care.
- Key Purpose

The role is inherently cross functional and demands successful collaboration between engineering, product design, marketing, servicing, and other business functions to achieve alignment and successful execution of the digital product strategy.

The successful result of this synthesis of various technologies and capabilities is the manifestation of digital products that our customers will love to use.
- Areas of responsibility may include but not limited to
- Develop and articulate a clear vision, strategy, digital product roadmap and relevant success measures for the digital health product portfolio.
- Define strategic objectives for the digital product management portfolio, focusing on engagement, innovation, and growth.
- Lead a team of Product Managers to create, enhance, measure, and continuously improve the digital health products critical to success of the organization, and the achievement of the digital product strategy.
- Oversee the product lifecycle from concept to launch, including development and deployment.
- Collaborate with various business functions to align and execute digital product strategies throughout the product lifecycle and ensure that the right level of creativity, experience, guidance, and support is provided in delivering digital products to market.
- Spearhead the investigation and analyses on the digital products and product market, identifying and sharing opportunities that inform beneficial decisions on the digital product strategy.
- Work closely with users of the product to incorporate feedback into product development.
- Regularly engage with senior and executive stakeholders to ensure that strategic objectives are achieved, relevant success metrics defined/refined and that the business case prevails.
- Adequately update and report into the relevant Excos, Steercom, the external assurance consultant, and the internal audit and risk committees.
- Ensure that the Digital Product Management team is engaged and consistently energised (internal and consultant staff) and developed professionally (internal staff).
- Personal Attributes and Skills
- Strategic thinking
- Inspirational Leadership
- Relationship building and networking.
- Ability to innovate.
- Customer centricity
- Creative and innovative
- Problem solving and analysis.
- Delivering results and meeting customer expectations
- Effective communication across multiple formats and audiences
- Adapting and responding to change
- Commercial thinking
- Education and Experience
- Outstanding academic qualifications
- BSc. Computer Science or equivalent from a recognized University
- PgDip Management or MBA (advantageous)
- 4-year analytical degree
- Related professional experience.
- 5-7 years of Product Management experience in complex/matrix environments managing complex digital product development and implementations across cross-functional team/s of Product Managers, Product Owners, UX designers, Architects, Business Analysts, Developers.
- Intimate understanding of SDLC and extensive experience in delivery of integrated solutions of meaningful scale.
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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