Head of Technology

4 weeks ago

Sandton, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary

The Head of Technology - Digital will be responsible for the growth, acceleration, and continuous improvement of ABSA's mobile and digital channels across 10 African markets. This leadership role is accountable for the strategic development, implementation, and optimization of digital products, ensuring that ABSA’s mobile banking app, digital wallet, internet banking, USSD services, and emerging mobile platforms deliver seamless customer experiences and drive business growth. The role involves a blend of strategic oversight, product development, UX optimization, and experimentation, all aimed at enhancing the adoption and usage of ABSA’s digital platforms.

Job Description

Key Responsibilities:
1. Digital Channel Growth and Acceleration
- Lead the growth and acceleration strategy for ABSA's mobile and digital channels, ensuring the successful implementation and continuous improvement of digital products and services.
- Drive initiatives that increase the adoption and usage of digital platforms, including the mobile banking app, digital wallet, internet banking, USSD, and emerging digital channels.
- Foster innovation and maintain a forward-thinking approach to digital transformation, driving ABSA’s position as a digital-first bank in the region.

2. Product Development and Delivery
- Own the end-to-end product development lifecycle, from business case definition to agile delivery, ensuring that digital products meet customer needs and deliver significant value for the business.
- Work closely with cross-functional teams including product managers, engineers, UX designers, and marketers to define and deliver high-impact features that enhance customer experience and engagement.
- Ensure alignment of digital products with ABSA’s broader business strategy, focusing on growth, efficiency, and competitive differentiation.

3. User Journey Optimization
- Continuously review and optimize user journeys across all digital channels, with a particular focus on reducing friction in key areas like bill payments, inter-account transfers, and beneficiary payments.
- Leverage user research, analytics, and feedback to improve usability and ensure that digital platforms are intuitive, efficient, and meet customer expectations.

4. User Experience (UX) and Sentiment Management
- Oversee the UX strategy for digital channels, ensuring an intuitive and delightful experience for customers across mobile banking apps, digital wallets, and internet banking platforms.
- Monitor and improve digital channel sentiment through metrics such as TNPS (Transactional Net Promoter Score), customer feedback, and sentiment analysis, ensuring a high level of customer satisfaction.
- Drive initiatives aimed at enhancing user engagement and ensuring long-term customer retention via ABSA's digital platforms.

5. Insights-Driven Strategy and Growth
- Lead the development and execution of data-driven strategies to increase digital channel usage across all customer segments, using tools like funnel analysis, heat maps, journey analytics, and abandonment rate analysis.
- Work closely with data and analytics teams to generate actionable insights from customer behavior, market trends, and digital platform performance.

6. Digital Transformation and Commercial Focus
- Spearhead the digital transformation agenda to position ABSA’s digital channels as the primary means for customers to access banking services and products, with a strong emphasis on driving commercial outcomes.
- Establish and maintain a commercial focus across digital platforms, ensuring that digital channels contribute effectively to revenue growth and customer acquisition.

7. Innovation and Growth Tactics
- Identify, test, and implement new growth tactics to drive adoption and engagement across digital channels.
- Lead experimentation and A/B testing initiatives to refine the digital experience, iterating based on results to continuously improve performance and user engagement.

8. Scalable Processes and Systems
- Develop scalable processes and systems for experimentation and measurement across digital channels to ensure continuous improvement can be done in a repeatable and efficient manner.
- Implement frameworks for performance monitoring, ensuring that all digital initiatives are measured against clear KPIs and goals.

9. Digital Onboarding and Activation
- Lead efforts to enable seamless digital onboarding for new customers, ensuring they can access and activate ABSA’s services and products entirely through digital channels, without the need to visit a branch.
- Drive initiatives to improve the speed, ease, and security

  • Information Insights Professional

    2 days ago

    Sandton, South Africa Nedbank Head Office Full time

    Job Description:We are looking for a skilled Data Analyst to join our team at Nedbank Head Office.This individual will support and maintain the data warehouse in line with the data model and metadata repository.The successful candidate will provide business intelligence analysis and create interactive and dynamic visualizations to communicate complex data...

  • Head of Technology

    1 week ago

    Sandton, South Africa Headhunters Full time

    Requirements: A suitable tertiary qualification (A university degree in Engineering or equivalent / a post-graduate degree in business management would be advantageous) Extensive experience in the telecommunications industry including at least some supply side experience and exposure. Industry-specific competency and expertise in telco site design, build and...

  • Business Intelligence Expert

    2 days ago

    Sandton, South Africa Nedbank Head Office Full time

    About the Role:Nedbank Head Office is seeking a talented Data Analyst to support and maintain the data warehouse in line with the data model and metadata repository.This individual will provide business intelligence analysis and create interactive and dynamic visualizations to communicate complex data insights to stakeholders.The successful candidate will...

  • Data Analyst Specialist

    2 days ago

    Sandton, South Africa Nedbank Head Office Full time

    Job Overview:Nedbank Head Office seeks a highly skilled Data Analyst to join our team. As a key member of our organization, you will be responsible for supporting and maintaining the data warehouse in line with the data model and metadata repository.This role involves providing business intelligence analysis and creating interactive and dynamic...

  • Head of Technology

    1 week ago

    Sandton, South Africa Green Marble Recruitment Consultants Full time

    Minimum requirements:Engineering Degree or Equivalent.Postgraduate Business Management.MBA will be advantageous.Industry and market trend knowledge (Non-Negotiable).10 years industry experience (non-negotiable).5 years within a directorship role.Duties and responsibilities:Extensive experience in the telecommunications industry including at least some supply...

  • Data Visualization Expert

    4 days ago

    Sandton, South Africa Nedbank Head Office Full time

    At Nedbank Head Office, we are seeking a highly skilled Data Visualization Expert to join our team. This role is responsible for supporting and maintaining the data warehouse in line with the data model and metadata repository.Key Responsibilities:Design and develop interactive data visualizations using tools like Tableau, Power BI, or similar...

  • Information Insights Specialist

    3 days ago

    Sandton, South Africa Nedbank Head Office Full time

    Nedbank Head Office is seeking an Information Insights Specialist to support and maintain the data warehouse in line with the data model and metadata repository. The successful candidate will be responsible for providing data and information consulting services to business units and developing visualization solutions to communicate complex data insights to...

  • Head of Instructional Technology and Design

    7 days ago

    Sandton, South Africa Dananda Services Full time

    Duties - Providing coordinated leadership to technology-related functions in association with other academic and IT leaders. - Implement version control and taxonomy through proper storing and use guidelines. - Develop department Standard Operating Procedures that align with the project management process flow. - Implement and evaluate eLearning solutions in...

  • Head of IT Operations

    6 days ago

    Sandton, South Africa Swebus Full time

    About the RoleWe are seeking an experienced Head of IT Operations to join our team at Swebus. As a key member of the IT department, you will be responsible for overseeing the design, implementation, and maintenance of IT systems, networks, and infrastructure.ResponsibilitiesDesign, implement, and maintain IT systems, networks, and infrastructure.Ensure high...

  • Chief Technology Officer

    3 weeks ago

    Sandton, South Africa SALBHRM Full time

    offering an unparalleled opportunity for a rewarding, fast-paced and global career. currently on an aggressive global growth path, with exciting digital, big data and business management opportunities for ambitious professionals. Their revised employee value proposition is rooted in a desire to be where talented people can come to innovate and grow. **About...

  • Head of Technology

    7 days ago

    Sandton, South Africa Headhunters Full time

    Requirements:A suitable tertiary qualification (A university degree in Engineering or equivalent / a post-graduate degree in business management would be advantageous)Extensive experience in the telecommunications industry including at least some supply side experience and exposure.Industry-specific competency and expertise in telco site design, build and...

  • Head of Efficiency Projects

    2 weeks ago

    Sandton, South Africa Growthpoint Properties Full time

    **Job Title** Head of Efficiency Projects **Job Purpose** The Head of Efficiency Projects will lead the strategic planning, development, and implementation of initiatives aimed at improving operational efficiency and sustainability across the property portfolio. This role will focus on energy optimization, cost reduction, resource utilization, and...

  • Head of IT Operations Excellence

    5 days ago

    Sandton, South Africa Alexforbes Full time

    The Head of IT Operations Excellence at Alexforbes is responsible for orchestrating the end-to-end delivery of transformative technology solutions. This role drives operational excellence by ensuring every phase from development and deployment to integration and change management is executed with precision, quality, and agility.Key Responsibilities:Define...

  • Head of Programme: Faculty of Finance and Accounting

    4 weeks ago

    Sandton, South Africa The Independent Institute of Education Full time

    The IIE (Pty) Ltd is the registered provider of higher education which is offered through the following educational brands: IIE Vega, IIE Varsity College, IIE Rosebank College and IIE MSA. The Independent Institute of Education’s Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each...

  • Head of Project Management

    2 weeks ago

    Sandton, South Africa Ntice Sourcing Solutions Full time

    Our client, a major player in the Financial Services sector is seeking a dynamic and experienced Head of Project Management to lead a team of Project Managers and Scrum Masters in the delivery of multiple projects . As the Head of Project Management, you will be at the forefront of driving strategic, business, and technical projects, ensuring alignment with...

  • Senior Manager: Digital Technology Solutions

    4 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Automation Design Practioner

    3 weeks ago

    Sandton, South Africa Nedbank Head Office Full time

    Cluster RBB Career Stream IT Application Development Leadership Pipeline Manager of self: Technical Position Automation Design Practioner Job Purpose To contribute towards Nedbanks aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need. Job...

  • Head Technology Cluster of Business Unit

    4 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • BI Data Analyst

    4 weeks ago

    Sandton, South Africa Nedbank Head Office Full time

    Requisition Details & Talent Acquisition Contact XXX-XXXX- Tshego Semenya Location: Sandton Closing date: 19 February 2025 Cluster RBB Career Stream It Application Development Leadership Pipeline Manage Self: Technical Position BI Data Analyst Why join our team Join a forward-thinking team at Nedbank where innovation and continuous improvement are at the...

  • Head of Finance

    12 hours ago

    Sandton, South Africa Dimension Data Full time

    As Head of Finance, you'll be responsible for a combination of broad financial functional areas (e.g., controller plus other functions), including financial reporting, compliance, financial planning, cost savings, general financial controls, financial systems and input to external reporting requirements. He/she will also oversee the tax and treasury...