Reservations Manager
6 months ago
**Hospitality and Outdoor - Urgent Vacancy - Reservations Manager**
**Luxury Lodge - Cape Town**
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
**Requirements**:
- Grade 12 certificate
- 2 years’ experience in a management position or 5 years’ experience in a senior position at a reputable operator.
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel.
- Knowledge of travel management processes.
- Experience at operator level of a Property Management Systems (Opera)
- Outstanding telephone manner and excellent command of the English language in verbal and written skills.
- Able to work flexible hours, weekends and public holidays.
- Excellent attention to detail and organizational skills.
- Customer service, and interpersonal skills.
- A basic understanding of Geography of the Delta.
- Certification in travel or hospitality may be advantageous.
- Exposure to Opera and various distribution systems advantageous
- Knowledge on other Southern Africa safari destinations advantageous
**Description**:
- Liaising with central reservations to communicate new rate plans and promotions.
- Liaising with travel agents, the revenue manager and the rooms division manager
- Assisting the sales team in setting their rates
- Maintaining the in-house reservations systems
- Forecasting revenue streams
- Responsible for various Production reports and supply to each department concerned.
- Managing your team effectively
- Ensure special handling of repeats guest and VIP guest.
- Supervising of Group Reservations
- Having knowledge of entire Reservation Procedure according to International Hotel system
- Excellent sales and customer skills - able to develop and maintain relationships with clients and increase corporate business.
**Package on offer**:
- R40 000 - Negotiable based on experience.
**Starting Date**: ASAP.
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