Trainer, Learning

5 months ago

Cape Town, South Africa TTEC Full time

Trainer, Learning & Development

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You’ll be Doing**
Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.

You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.

**During a Typical Day, You’ll**
- Inspire and motivate learners to reach for amazing
- Mentor and coach new hires within client training goals and time frames
- Bring your interest in helping others to start their career journeys successfully
- Deliver high quality client product training

**What You Bring to the Role**
- High school diploma or equivalent
- Training and adult learning or call center experience
- Team building and nurturing an inclusive learning environment
- Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks
- Computer savvy

**What You Can Expect**
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

**About TTEC**
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Primary Location**: : ZA-Western Cape-Cape Town

  • Trainer, Learning

    5 months ago

    Cape Town, South Africa TTEC Full time

    Trainer, Learning & Development-03OT9 **Description**: **Trainer** TTEC is seeking a seasoned Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development...

  • Trainer, Learning

    5 months ago

    Cape Town, South Africa TTEC Full time

    Trainer, Learning & Development **Trainer** TTEC is seeking a seasoned Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our...

  • Software Trainer

    2 months ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Job Title: Software TrainerAt Dimension Data, we're seeking a skilled Software Trainer to join our team. As a Software Trainer, you'll play a critical role in educating our clients on how to effectively utilize our software solutions.Key Responsibilities:Design and deliver comprehensive training programs for new users, focusing on software features and...

  • Software Trainer

    2 months ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Job Title: Software TrainerAs a Software Trainer at Dimension Data, you will play a crucial role in empowering our clients to maximize the potential of our software solutions. Your expertise will be instrumental in helping them achieve their business objectives.Key Responsibilities:Design and deliver comprehensive training programs for new users, ensuring...

  • Call Centre Trainer

    5 months ago

    Cape Town, South Africa CallForce Direct Full time

    Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...

  • Biomanufacturing Trainer

    2 months ago

    Cape Town, South Africa Institut Pasteur de Dakar Full time

    Biomanufacturing Trainer** **Introduction** We are currently hiring a Biomanufacturing Trainer for IPD Regional Training Hub in Dakar. The Biomanufacturing Trainer will be part of the training team. Reporting to the Biomanufacturing Training Lead, they will take an important role in the set-up and operations of the IPD Regional Training Hub and supporting...

  • BPO Sales Trainer

    2 months ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Sales Trainer (Outbound Telesales)CallForce, a leading BPO service provider, is seeking a skilled Sales Trainer to join our team in Cape Town. As a Sales Trainer, you will play a crucial role in delivering training that enhances the skills and knowledge of our sales professionals.Key Responsibilities:Develop and deliver training programs that meet client...

  • Software Trainer

    2 months ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    {"h1": "Software Trainer Role at Dimension Data", "p": "As a Software Trainer at Dimension Data, you will be responsible for delivering high-quality training programs to our clients. Your expertise will help them maximize the value of our software solutions, driving business growth and customer satisfaction.Key Responsibilities:* Design and deliver engaging...

  • Operations Trainer

    1 month ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Operations TrainerWe are seeking a highly skilled Operations Trainer to join our team at WNS Global Services. As an Operations Trainer, you will be responsible for delivering product and technical training to assigned operational business units.Key Responsibilities:Deliver new starter training, refresher training, up-skilling, and cross-skilling...

  • Trainer

    7 months ago

    Cape Town, South Africa Smollan Full time

    We’re on the lookout for an experienced a **Traine**r in **Western Cape.** **As a Trainer you will be responsbile for**: - Facilitation of training sessions - Deliver practical modular training on current handsets and handsets that have low rate of sale - Writing and marking of tests - Plan open sessions at regional Service Provider premises -...

  • Hotel Trainer

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also offer growth opportunities...

  • Trainer - Nights

    5 months ago

    Cape Town, South Africa TTEC Full time

    Trainer - Nights Bringing smiles is what we do at TTEC... for you and the customer. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What You'll be...

  • Software Trainer

    4 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Unlock Your Potential as a Software Trainer at Dimension DataAs a Software Trainer, you will be responsible for teaching our clients how to use our software to drive business growth and success. Your expertise will be invaluable in helping our clients get the most out of our products.Key Responsibilities:Design and deliver engaging training programs to...

  • Call Centre Trainer

    5 months ago

    Cape Town, South Africa Switch Full time

    currently have x4 Trainer roles in our Cape Town branch The Trainers will be contact centre Trainers, hence must have contact centre experience and exposure. Preferable Sales training, however, we will consider strong customer service as well. Matric - Non negotiable Working hours - our contact centre only supports the US & UK markets; hence a shift can...

  • Manager, Learning

    5 months ago

    Cape Town, South Africa TTEC Full time

    Manager, Learning & Development **Learning and Leadership Development Manager - Cape Town SA** At TTEC, we’re all about the Human Experience. Elevated. As a L&D Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

  • BPO Trainer

    6 months ago

    Cape Town, South Africa CallForce Full time

    At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and...

  • Learning & Culture Manager

    2 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are seeking a dynamic and experienced Learning and Culture Manager to join our team. As the Learning and Culture Manager, you will be responsible for identifying training and development needs within our organization. You will work closely with business managers and the HR department to design and implement training and development programs. Your role...

  • German Language Trainer Position

    1 day ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Description:We are seeking an experienced German language trainer to join our team at Black Pen Recruitment. As a German language trainer, you will be responsible for conducting training sessions, developing lesson plans, and assessing learner proficiency.Key Responsibilities:Conduct high-quality German language training sessions for individuals or...

  • Trainer (Travel Agency)

    5 months ago

    Cape Town, South Africa Talexec Full time

    **Company Description** With offices in Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travelers to customize their holiday experience and break free of the...

  • Trainer

    5 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 016282**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Training**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - The Body Shop is an International brand of luxury bath, body and beauty products operating in...