Trainer - Nights

Trainer - Nights -03YOE

**Description**:
**Training Lead**

**Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Training Lead working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC**

**Job Profile Summary**

The Training Lead coordinates or facilitates training courses for contact center advocates. Actively keeps abreast of developments in learning technologies, and provides guidance and support on the use of technology involved in learning and development. The Training Lead work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

**Ideal Qualifications**
- Bachelor's degree
- Leadership experience and demonstrated motivational and interpersonal skills.
- Experience working with learning technologies
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
- Excellent communication and facilitation skills, including oral presentations and the ability to effectively communicate with all levels of leadership.

**About TTEC**
***Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

**Job**: Learning & Development
**Primary Location**: Cape Town