Trainer

2 weeks ago

Cape Town, South Africa Smollan Full time

We’re on the lookout for an experienced a **Traine**r in **Western Cape.**

**As a Trainer you will be responsbile for**:

- Facilitation of training sessions
- Deliver practical modular training on current handsets and handsets that have low rate of sale
- Writing and marking of tests
- Plan open sessions at regional Service Provider premises
- Consolidate and record all events on events calendar in the office
- Manage training diaries in accordance to Training Specialist in region
- Attend Network data training to acquire knowledge on customer data
- Attend weekly Product Consultant meetings where possible to get knowledge of what is taking place infield
- Attend meetings with trainers where necessary
- Attend conference calls where necessary to gain national insight on responsibilities based on GTM
- Effective implementation of the training
- Assess client requirements
- Assess user level
- Develop a training plan in order to close skills gap to include geographical area considerations, associated delivery resource etc.
- Delivering Solutions/Products training on time (Minimum Trainings in a month.)
- Conduct FSP training in the relevant Hub
- Arrange training logistics (equipment, venues, resources etc.)
- Ensure training takes place for relevant teams
- Effective delivery of training
- Identify geographical areas associated to training needs
- Conduct train-the-trainer workshops with field managers
- Train end users - a percentage if it is refresher training but training all end users if it is a new program
- Oversee and monitor the overall training delivery process.
- Evaluation and measurement of effectiveness of training
- Practically assess users in field
- Conduct written tests to assess learning
- Assess improvements in quality of data captured as well as on-time project completion
- Analysis of training results to assess effectiveness of training
- Analysis of training attendance within various channels against rate of sale within channels
- Record keeping of all promotional approvals to report on actual expenditure by account and by channel
- Consolidate weekly training figures and report on training delivered
- Effective Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

**Key Competencies**
- Organizational commitment
- Teamwork & collaboration Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- High resilience & stress management
- Service excellence
- Analysis & problem-solving
- Planning & prioritization
- Quality & detail excellence
- Communication

**To qualify for this role, you should have**:
**Minimum Qualifications**:

- Matric

**Minimum Requirements**
- Tech Savvy
- Valid Drivers licence plus **Own Reliable Car**:

- Training experience

**Knowledge, Skills & Abilities**:

- Self Management
- Time Management Skills
- Planning and Organising skills
- Communication Skills
- Effective implementation of promotions
- Customer Service Skills

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