Director of Call Centre Operations

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

Operations Executive (Call Centre BPO) **Salary**: up to R1.8m p/a CT - CBD **Responsibilities**: - Managing the daily running of the operations at a granular level - Responsible for the delivery of the annual business plan and the operating plan - Managing all aspects of team activities in order to meet revenue, quality and budgetary goals - Ownership...

ELIGIBILITY CLOSING DATE 04.12.2024 REFERENCE NUMBER CS 47/24 ext. SALARY **Basic Salary**: R 230 379.00 DEPARTMENT Citizen Interface DIRECTORATE CORPORATE SERVICES Call Centre Agent 2 **Requirements**: - Grade 12 - Minimum of 2 years’ call centre or Customer Care Experience - Computer proficiency(MS office, Skype and SAP) - Fully bilingual in at least 2...

**Position**: Call Centre OperatorCompany Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary: As a Call Centre Operator, you will be...

**Job Purpose** The Call Centre Team Manager is responsible for the achievement of clearly defined guidelines by ensuring that all KPI’S are achieved on a weekly, monthly and yearly basis. **The position requires high level competencies in three key areas** - Call Centre Management, including - Technical support - Complaint Management - CRM System...

**Contact Centre Consultant** **Main Purpose** One of the leading firms in the financial industry Lion Life in the Cape Town area is now hiring a skilled outbound Call Centre Consultants efficient in selling funeral and life cover. If you are hard-working and dedicated, Lion Life is an excellent company for you to grow your career. **Duties and...

We are looking for a skilled Call Centre Operations Specialist to join our team at West Coast Personnel. In this role, you will be responsible for delivering exceptional customer service and sales support.About the Job:The successful candidate will have a proven track record in Call Centre operations and excellent communication skills. They will be...

Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...

About the Position Our Client is recruiting for a Managing Director to lead the strategic planning and execution of all call center operations in their Cape Town office. The successful individual will own overall responsibility for the call center and will have a direct impact in acquiring, engaging, cultivating and leading their patient education and...

Are you looking for a call centre role? Are you available immediately? We are expanding our operations and are looking for call centre agents who can join our international contact centre based in Salt River. Please note that the minimum requirement is: - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 1 year +...

**Job Title:** Operations Manager - Customer Service We are seeking an experienced Operations Manager - Customer Service to lead our call centre team at Allmed Healthcare Professionals. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of customer service. About the Role:The Operations Manager...

As the Customer Call Centre Manager - you will be responsible for the managing of the INBOUND and smaller outbound team of consultants. Oversee the day to day management, performance and ongoing development of teams. If you are a professional, high-performing individual with exceptional leadership and client service skills, then this might be a great...

**About SubjectWell**: SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to...

**About SubjectWell**: SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to...

Job Description:As an Outbound Call Centre Agent - Debt Collection, you will be responsible for proactively contacting clients via telephone and in writing to drive collections. The ideal candidate will have at least 12 months collection experience in a Call Centre environment and a strong understanding of debt collection.You will also possess excellent...

High School degree or equivalentExperience working in a call centre or customer-support environment Excellent communications skills (both written and verbal) Proficiency in problem-solving Ability to multitask and manage time effectively A valid drivers license with own reliable vehicle (essential)Duties and responsibilities: Recruit, train, and supervise...

**About SubjectWell**: SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to...

Job description Are you ready to start building your freedom? You can continue working for employers who offer you an hourly wage or a fixed salary, which always creates a limit on your earnings and a feeling of being stuck, or you can come with ARDE and build a bright future for yourself and your loved ones in the form of passive recurring income that will...

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make...

Call Center Operations Director Operations Director - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...