Operations Director

3 days ago


Cape Town, South Africa O'Dwyer Personnel Full time

Operations Executive (Call Centre BPO)

**Salary**: up to R1.8m p/a

CT - CBD

**Responsibilities**:

- Managing the daily running of the operations at a granular level
- Responsible for the delivery of the annual business plan and the operating plan
- Managing all aspects of team activities in order to meet revenue, quality and budgetary goals
- Ownership of all aspects of operations including staffing, workflow, systems, telephony, client interaction and special projects
- Accountable for the effective management of all aspects related to the range of clients, ensuring performance exceeds expectations
- Lead, develop and mentor a number of sales and service campaigns
- Responsible to define and deliver the clients external SLAs, KPIs and strategic goals
- Accountable for developing a culture of continuous improvement on the campaigns performance, providing efficiencies and cost reduction recommendations to the business and client
- Maintain a regular overview of all people, processes, systems and controls to ensure they remain fit for purpose and continually provide an agreed level of service
- Responsible for corporate governance and ensuring the business complies with all regulatory, statutory and cultural expectations
- Develop strong people leadership and business acumen skills in others
- Drive and achieve revenue and gross margin targets for Operations in accordance with the budget
- Achieve upper quartile delivery standards on all projects

**Requirements**:

- 10+ years’ experience in leading a call centre
- Experience managing Senior Managers within a contact centre (BPO) essential
- Insurance experience ideal
- Experience managing 1000+ call centre operation
- Proven Sales and Service experience
- Strong technical knowledge
- Head motivator for Sales Resource personnel, driving continuous improvement in the client experience, revenue generation, and profitability
- Must be experienced with business planning and forecasting
- Executive Client Liaison
- Establish reporting requirements
- Oversee resource planning for clients
- Identify new revenue opportunities with clients
- Hire, retain and develop a high performing team
- Perform other duties as requested by management
- Ability to manage P&L and drive increased profitability
- Demonstrated ability to develop a vision for the call centre
- Superior intelligence, passion, and strong problem solving and analytical skills

Note:

- We regret that we cannot contact all applicants regarding their status.

**Salary**: R1,500,000.00 - R1,800,000.00 per year


  • Partnerships Director

    7 months ago


    Cape Town, South Africa Executive Director Full time

    Job description Are you ready to start building your freedom? You can continue working for employers who offer you an hourly wage or a fixed salary, which always creates a limit on your earnings and a feeling of being stuck, or you can come with ARDE and build a bright future for yourself and your loved ones in the form of passive recurring income that will...

  • Operations Director

    3 weeks ago


    Cape Town, Western Cape, South Africa HR Genie Full time

    Job Title:Operations DirectorEstimated Salary:$120,000 - $180,000 per yearAbout the Role:We are seeking an experienced Operations Director to lead our beverage manufacturing operations and drive strategic growth.The ideal candidate will have a strong background in the FMCG industry, excellent leadership and team management skills, and a proven ability to...

  • Operations Director

    4 months ago


    Cape Town, South Africa Conservation International Full time

    **Operations Director** Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners...

  • Operations Director

    4 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - **Operations Director Gauteng/Cape Town Based-Hospitality Group - Hotel and Safari Lodges **Minimum Requirements** - Bachelor’s degree or higher, ideally in Operations, Business Related or Hospitality - 3 years+ work experience as a Group Operations Director/Manager - **Essential**: - Strong Budgeting and...

  • Operations Director

    2 weeks ago


    Cape Town, Western Cape, South Africa HR Genie Full time

    At HR Genie, we are seeking an experienced Operations Director to lead our daily operations in Cape Town.About the RoleThe successful candidate will be responsible for overseeing the company's operational workflows, ensuring smooth and efficient processes. This involves developing and implementing operational policies and procedures to enhance productivity...


  • Cape Town, Western Cape, South Africa Energy Capital & Power Full time

    Job Title: Financial Operations DirectorWe are seeking an experienced Financial Operations Director to join our team at Energy Capital & Power. The successful candidate will oversee all finance functions of the business, including financial reporting, budgeting, forecasting, and internal controls.About the Role:Oversight of financial operations, including...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    Our client, a leading investment platform, is seeking a skilled Director of Financial Operations to join their finance team in City Bowl. As the ideal candidate, you will oversee financial operations, manage accounting teams, and develop financial strategies.Key ResponsibilitiesDevelop and implement effective financial strategies to drive business...

  • Operations Director

    2 weeks ago


    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    About the Role:We are seeking a highly skilled and experienced Operations Director to oversee the daily operations of our rapidly expanding distribution center in West Coast Personnel. This is a new role, reflecting our company''s growth and commitment to excellence in logistics and supply chain management.The ideal candidate will use their expertise to...


  • Cape Town, Western Cape, South Africa Stage Zero Full time

    Job Description: Logistics Operations DirectorEstimated Salary: $150,000 - $220,000 per yearThe Logistics Operations Director at Stage Zero is responsible for overseeing the entire logistics process, from receiving goods to dispatching them to customers. This role requires strong leadership skills, strategic thinking, and excellent communication...


  • Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

    Job Title: Maintenance Operations DirectorWe are seeking a highly skilled and experienced Maintenance Operations Director to join our team at Wild Dreams Hospitality.About the RoleThis is an exciting opportunity for a seasoned professional to take on a leadership role and oversee the maintenance operations of our properties.Key Responsibilities:Oversee and...

  • Operations Director

    1 month ago


    Cape Town, Western Cape, South Africa Grace your HR needs Full time

    At Grace your HR needs, we are seeking an experienced Operations Director to oversee and streamline our day-to-day operations.About the RoleThe successful candidate will be responsible for ensuring all activities are executed efficiently and accurately. They will implement processes and systems to improve productivity and reduce operational errors.This...

  • Director of Operations

    2 months ago


    Cape Town, South Africa CV Library Full time

    CV-Library is on a mission to help the world to work by connecting job seekers with employers. As we continue to grow, we are seeking a dedicated and strategic Director of Operations to lead our operational initiatives and drive efficiency across the organisation. The Director of Operations will be responsible for overseeing the day-to-day operations of our...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job OverviewWe are seeking an experienced Senior Operations Director to oversee our operations at multiple factory locations. This role requires a technically and numerically minded individual to manage operational efficiencies, ensure compliance with industry standards, and drive workforce productivity.


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Job Description:Strategic Operations Director Required for Beverage Manufacturing/FMCG IndustryWe are seeking an experienced and strategic Strategic Operations Director to lead our business operations and drive growth in the beverage manufacturing/FMCG industry.The ideal candidate will have a deep understanding of the FMCG market, brand development, and...

  • Operations Director

    2 weeks ago


    Cape Town, Western Cape, South Africa HR Genie Full time

    Job Summary:The Operations Director will oversee daily business operations to ensure smooth and efficient processes, developing and implementing operational policies and procedures to enhance productivity and efficiency. This role involves managing the relationship and effectiveness of outsourced delivery partners, inventory levels, and logistics...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a dynamic Culinary Operations Director to lead our food and beverage operations in Camps Bay. This exciting role offers a unique opportunity to elevate our culinary adventures and ensure every guest enjoys an unforgettable dining experience.


  • Cape Town, Western Cape, South Africa SET Recruitment Consultants Full time

    Job OverviewWe are seeking an experienced Leadership and Operations Director to join our team at SET Recruitment Consultants. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our educational centre in Cape Town.


  • Cape Town, Western Cape, South Africa HR Genie Full time

    **Job Title:** Executive Director of OperationsCompany OverviewHR Genie is a leading provider of beverage manufacturing and FMCG solutions. We are seeking an experienced Managing Director to lead our business operations and drive growth.The ideal candidate will have a deep understanding of the FMCG market, brand development, and operational excellence to...


  • Cape Town, Western Cape, South Africa TalentLink Full time

    Job Title: Executive Director Business OperationsTalentLink is seeking a highly skilled Executive Director Business Operations to join our team. As an Executive Director Business Operations, you will oversee the efficient management and optimization of our systems and processes.The estimated salary for this role is around $120,000 per year, depending on...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    About the RoleWe are seeking a seasoned Culinary Operations Director to lead our food and beverage team at The Legends Agency in Camps Bay.