Managing Director

2 days ago


Cape Town, South Africa Surgo HR & Training Full time

About the Position

Our Client is recruiting for a Managing Director to lead the strategic planning and execution of all call center operations in their Cape Town office. The successful individual will own overall responsibility for the call center and will have a direct impact in acquiring, engaging, cultivating and leading their patient education and recruitment initiatives on a global scale.

The Managing Director will be responsible for driving their patient education efforts by establishing their strategy and operationalising it through their internal patient recruitment teams. This individual will analyse performances and develop expectations to drive resource efficiency, sustainable quality, cost, and service delivery to ensure an efficient operation in an environment intensely focused on delivering an exceptional patient experience.

**Requirements**:
10 years plus call center management experience (healthcare background an advantage)

Desire to own a business unit while working with a remote executive team in the United States in a fast-growing, ever-evolving organisation

Strong leadership skills in managing a mid-sized to large call center operation

Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to call center

Exceptional ability to develop and manage results-oriented hiring, onboarding and training programs

Experience in driving call center transformation through process automation. This includes driving more contact through other channels like chat and SMS interaction

A strong sense of leadership, ownership, urgency, and drive; the ability to work effectively in a deadline driven environment

High emotional intelligence and self-awareness to encourage positivity and engagement throughout the call center

Strong quantitative analysis skills with the ability to make data-justified business decisions

Proficient in the English language with outstanding interpersonal and communication skills, both written and verbal

**Benefits**:
Medical Insurance Benefit

Pension Fund

Company Stock Options

Paid Time Off

Paid Holidays

Flexible Vacation


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