Sales and Customer Manager

5 days ago

Midrand, South Africa MSD Full time

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

Summary of Position

The Sales and Account Manager will be responsible for managing a diverse and experienced team that is focused on Infectious Diseases, Anesthesia, HIV and Vaccines.
Externally, the SM will need to focus on strategic key accounts that will drive the HAC, HIV and Vaccines Portfolio.

Primary Responsibilities

**People Management**:
Leads, motivates, develops, and trains the sales team according to their objectives.
Guide and manage career progression and development with team
In close collaboration with the HR department, ensure effective hiring, orientation, training, development, and retention of key talent.
Communicates and measures the objectives and gives honest feedback on performances on a regular base.
Manages each team member to achieve the goals rewards and recognizes high-performing team members and manages non-performance appropriately.

**Internal and external collaboration**:
Lead and manage National Key Accounts on area of responsibility
Develop and manage strategic relationship with key wholesaler customers
The ability to liaise with relevant customers on a professional basis is critical (including Specialists, Academia, Scientific Leaders, Pharmacy, Government and Wholesalers)
Ensures continued collaboration and communication with all internal and cross-functional stakeholders is critical (including the BUD, Brand and Customer Managers, Data and Digital Stakeholders and Medical).
Builds and maintains business relationships with targeted customers, KOLs and authorities and ensures customer satisfaction, trust and loyalty to the company and its products in order to meet or exceed annual sales objectives.

**Development and implementation of the Sales Plan**:
Ensures the development and implementation of the yearly Sales Plan and monitors the impact and comes with actions.
Manage and co-ordinate the implementation of promotional strategies by the sales force for Hospital Acute Care and HIV and Vaccines
Identifies customer needs, segmentation, drivers / barriers, and develops segmentation strategies.
Measures the team’s performance, supports SFE guidance and guarantees an accurate CRM system data update.
Analyses and concludes on available customer, market, and competitive data and provides feedback to its team on effectiveness of plan’s implementation.
Prepares, administers, monitors, calculates, and evaluates customer loyalty programs of the business units.
Contribute to cycle meeting preparations and the agenda in close collaboration with marketing-technical departments.
Reports sales activities, market trends, competitor activities and any market intelligence data.
Stays updated in terms of professional and scientific information and communicates this to the team to stimulate the sales of products and services of the organization for coaching or customer support purpose.
Has deep understanding of dashboard use and sales data interpretation

**Compliance**:
Facilitate and own HCP engagements that require compliance and business approval on behalf of the sales team
The SM will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the functions

Other Responsibilities

Travel within the country is required, as is weekend and evening work when necessary
Manage and own MSD defined Small Meetings for the sales force, example CME’s, and Rep Initiated Meetings

Supervisory Responsibilities

SM will be a First Line Manager responsible for a sales team.

Skills Required

Strategic Thinking and Planning
Sales Strategy development
People Management (management of diverse teams)
Business Acumen
Oral and written communication skills
Financial Acumen
Product Knowledge
Project Management
Cross Functional Capability
Scientific background
Customer Relationship Management
Presentation skills
Coaching and mentoring skills
Change management skills
Negotiation skills
MSDC knowledge
Computer literacy

Behavioural Skills

Can manage a team through ambiguity and complexity
Resilience
Must be a change agent
Demonstrate the MSD Leadership Principles in the execution of his/her responsibilities as a people manager, leading by example.
High interpersonal skills & Customer Centricity
Strong entrepreneurial/commercial mindset
Has appreciation for the value of Diversity and Inclusion brings
Foster Collaboration and Teamwork
High interpersonal skills & Customer Centricity
Creativity & drive for results by embracing innovation and change
Planning and Organizing
Strong Problem solving in a VUCA world

  • Call Centre

    3 days ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    We are looking for a trustworthy and self-motivated individual to join our team as a Call Centre Agent/ Sales Administrator. You will be responsible for the capturing of sales orders received from various source documents into the relevant computer system for storage, processing, and management purposes. **Skills and Qualifications**: - Grade 12 - College...

  • Merchandising Administrative Manager

    5 days ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    The Merchandising Administrative Manager will manage the Merchandising Admin department. As a priority, he/ she willmanage the full merchandising process of employee onboarding, admin and maintenance, payroll, uniforms, and terminations. The Merchandising Admin Manager Is also responsible for part of the payroll function and captures new employees and...

  • Supplier Replenishment Administrator

    6 days ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    We are looking for a trustworthy and self-motivated individual to join our team as a Supplier Replenishment Administrator. The purpose of the Supplier Replenishment Administrator is to enhance the collaborative working relationship between the stores and their suppliers in the replenishment space. The primary focus is improving customer service levels while...

  • Sales Administrator

    7 months ago

    Midrand, South Africa ESM-Effective Sales and Merchandising Full time

    **Job Title**: Sales Administrator **Department**: Back office/ Call Centre **Reports to**: Call Centre Manager **Travel Percentage**: 0% Description of job purpose: Co-ordination, compilation and execution of National data and order capture. **General** - Capture orders as per Company Policy and procedure - Managing calls in a timely, professional and...

  • Telesales

    7 months ago

    Midrand, South Africa ESM-Effective Sales and Merchandising Full time

    **Department**: Engaged **Description of job purpose**: Telesales interacts with all levels and departments within the company, interacts with senior and junior management, administrators, call center agents, as well as reps in the field. System administration. **General**: - System administration - Manage Job Schedules. - Manage Outlets and Buying...

  • Merchandising Payroll Administrator

    7 months ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    Merchandising administrators will act as the first point of contact to merchandising employees and external partners for all HR related queries. As a priority, merchandising administrators will handle the majority of employee documentation, including contracts, recruitment paperwork and starter packs. Merchandising administrators are also responsible for...

  • Personal Assistant

    1 week ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    We are looking for a reliable, organised, and trustworthy individual to join our team. The individual will be responsible for various PA and Admin duties including creating Excel reports, diary and correspondence management. **Core duties and responsibilities** - Reporting to senior manager and performing secretarial and administrative duties. - Typing,...

  • Merchandising Administrator

    7 months ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    Job Title: Merchandising Administrator Department: Human Resources/ Payroll Reports to: HR Manager Created/ Updated on: 6 December 2021 Approved by: Franco Ghillino Approved Date: Description of job purpose: Merchandising administrators will act as the first point of contact to merchandising employees and external partners for all HR related queries....

  • Personal Assistant

    2 weeks ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    We are looking for a reliable, organised, and trustworthy individual to join our team. The individual will be responsible for various PA and Admin duties including creating Excel reports, diary and correspondence management and insurance portfolio management. **Core duties and responsibilities** - Reporting to senior manager and performing secretarial and...

  • Team Leader Customer Service and Telesales

    24 hours ago

    Midrand, South Africa MCR – Medical and Management Corporate Recruiting Full time

    Knowledge of the dental trade is desirable however not essential. - A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills. - A minimum of 2 years team leader/supervisor experience - Can demonstrate a high level of commitment to customer care values when dealing with...

  • Customer Experience Manager

    2 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Operations Manager **Varsity College **is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Supplier Replenishment Administrator

    2 weeks ago

    Midrand, South Africa Effective Sales and Merchandising Full time

    We are looking for a trustworthy and self-motivated individual to join our team as a Supplier Replenishment Administrator. The purpose of the Supplier Replenishment Administrator is to enhance the collaborative working relationship between the stores and their suppliers in the replenishment space. The primary focus is improving customer service levels while...

  • Export Sales Manager

    9 months ago

    Midrand, South Africa Pollock and Associates Full time

    Export Sales Manager Construction Midrand - Gauteng - South Africa The role requires proven expertise in export business operations, including a deep understanding of foreign trade regulations. Strong analytical and negotiation skills and familiarity with export documentation and cross-border duties are essential. You should possess a sound understanding of...

  • Area Manager

    5 days ago

    Midrand, South Africa F and G Sourcing Specialist Full time

    Our **Tooling Client** is currently looking for an **Area Manager (Sales) **based in **Midrand** **This is an EE position** **Salary Range R40 000- R50 000pm +Commission** We're looking for Area Managers in these regions to strengthen our sales teams. The roles are responsible for supporting management, the sales team and servicing of the specified...

  • Customer Service

    4 months ago

    Midrand, South Africa LGC Group Full time

    **Company Description** - ** Job Purpose** The role incumbent is responsible for the production of quotations into the relevant system within agreed timescales and to advised criteria, predominantly for existing customers. Follow up of quotations raised to increase conversion to order outcomes. Escalation of new customer enquiries to the relevant Sales...

  • Merchandising Administrator

    7 months ago

    Midrand, South Africa ESM-Effective Sales and Merchandising Full time

    URGENT VACANCY **Job Title**: Merchandising Administrator **Department**:Human Resources/ Payroll **Reports to**: HR Officer **Description of job purpose**: Merchandising administrators will act as the first point of contact to merchandising employees and external partners for all HR related queries. As a priority, merchandising administrators will...

  • Customer Sales Intern

    5 days ago

    Midrand, South Africa Ziyana Business Consulting Full time

    Assist with any general duties in Customer Service Department as and when required. **Job Type**: Contract Contract length: 12 months **Experience**: - Sales: 1 year (preferred)

  • Customer Development Manager

    7 months ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 154622 - Midrand, Gauteng, South Africa We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition. At Colgate, we have a purpose!...

  • Customer Development Manager

    2 weeks ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 149724 - Midrand, Gauteng, South Africa We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition. At Colgate, we have a purpose!...

  • Customer Development Manager

    7 months ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 151496 - Midrand, Gauteng, South Africa We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition. At Colgate, we have a purpose!...