Telesales

7 months ago

Midrand, South Africa ESM-Effective Sales and Merchandising Full time

**Department**: Engaged

**Description of job purpose**:
Telesales interacts with all levels and departments within the company, interacts with senior and junior management, administrators, call center agents, as well as reps in the field. System administration.

**General**:

- System administration
- Manage Job Schedules.
- Manage Outlets and Buying Groups.
- Manage Engaged users.
- System and supplier interaction.
- Assisting employees

**Core Functions**:

- Telesales has to problem solve, implement time management, and give as well as receive feedback.
- Interact with all levels and departments within the company as well as KAM and orders department.
- Telesales is required to follow and adhere to the One Mail Trail process.
- Communicate and provide feedback to the suppliers on deals loaded.

**Details of Functions**:

- Update the customer database by contacting buying groups for opening letters, closing letters, as well as members list, and contact reps for updated information on independent stores.
- Add geolocations, addresses, VAT numbers, and contact details for the stores on our system.
- Update store account numbers according to the relevant suppliers.
- Update customer hierarchy on the system according to buying group changes.
- Maintain job schedules (job schedules) for national sales team on the system by allocating new stores to sales representatives; loading job schedules received from regional sales managers per supplier; and updating changes and reshuffles every month (or when there are staff changes).
- Maintain job schedules (job schedules) for all the merchandisers on the system; load job schedules received from merchandising department manager; and updating changes.
- Update national OneDrive folders on job schedules.
- Retrieve new user information to create user login details on the system; and update user information when required, such as access levels.
- Ensure Excel templates are maintained for record keeping purposes in prevention of any pricing anomalies.
- Cover for BI Deals when required.

**Competencies & Skills**:

- Good understanding of the system
- Good understanding of Excel & converting PDFs
- Accuracy and time management
- Prioritizing tasks

**Education**:

- High School (matric) (required)

**Experience**:

- good understanding of systems: 3 years (required)
- understanding of Excel & converting PDFs: 3 years (required)
- Accuracy and time management: 3 years (required)

License/Certification:

- code B (required)

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