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Debt Collection Outbound Team Leader
3 months ago
JOB PURPOSE
To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.
QUALIFICATIONS & EXPERIENCE REQUIRED
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
- Experience with handling IR procedures and performance improvement processes.
- Knowledge of reporting platform.
- Understanding of the POPIA Regulations
- Understanding of Debi check process
COMPETENCIES & SKILLS REQUIRED
- Ability to work under pressure
- Aptitude in decisionmaking and problemsolving
- Customer Centric
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong written and verbal communication skills
- Taking accountability and responsibility
TO APPLY
Job Type:
Permanent
Salary:
R14, R18,000.00 per month
Application Question(s):
- What is your expected monthly CTC?
Experience:
- Outbound Call Centre Team Leader/
Debt Collection Call Centre: 2 years (preferred)