Customer Experience Specialist

7 days ago


Randburg, South Africa Kontak Recruitment SA Full time

Ferndale, Randburg, Gauteng**
Customer Experience Specialist (JB1692)**
Ferndale, Randburg
R16 000 - R20 000 + Pension Fund + Life Cover + Death and Disability
Duration: Permanent

**Company Overview**
Our client was established in South Africa in 1992, with a very clear sense of purpose**:_simplifying life. _**While this is still a central principal at our client today, the business has expanded and has partners and operations in multiple countries and industries around the world.

Are you are passionate about exceptional customer service and fluent in Danish or Norwegian? Our client is looking for customer experience specialists to service customers in these specific regions.

**Minimum Requirements**
Grade 12
Must be bilingual (verbal and written) in Danish and Norwegian:
Previous customer service experience advantageous
Strong PC literacy
Strong customer orientation
Availability to work shifts (International Call Centre)

**Job Description**Identify the needs of the end user
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter and update customer information into system
Identify and escalate priority issues
Follow up customer calls where necessary
Meets or exceeds quality and productivity goals assigned by management.
Demonstrates clear and polite written and oral communication.
Maintain a positive and professional demeanour and portray the company in a positive light.
Demonstrates appropriate sense of urgency across channel responses and service levels.
Follow company policies and processes in order to process customer requests appropriately.
Demonstrates knowledge and use of departmental resources, policies, and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
Proactively communicates system and process issues, and customer feedback trends to management.
Exceeds customer expectations by going above and beyond.



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