Chat Specialist

Chat Specialists provide an exceptional first impression on behalf of our customers by quickly answering chat requests from consumers. You will provide extensive knowledge about specific products and services, and identify consumer wants and needs.

The chat specialist is responsible for having dynamic conversations that drive the consumer to want to do business with our customers. Conversations are **NOT SCRIPTED**. Chat Specialists need to think quickly and provide a personalised experience for each consumer based on their wants and needs. Therefore, the ability to **multi-task, improvise, and type quickly is a must**. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.

**Qualifications**
- Must be experienced at navigating website pages and quickly identifying information
- Must have effective written and oral communication skills
- Ability to multi-task and prioritize quickly
- Detail oriented and customer-focused
- Possess critical thinking skills
- Adaptable
- Career oriented and professional
- Experience as a Sales and/or Customer Service Associate is a plus
- Fluent in multiple languages/bilingual is a plus

**Salary**: R6,000.00 per month

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer care: 2 years (preferred)
- administration: 2 years (preferred)