Agent: Customer Experience

6 months ago


Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_000960

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.

**Job description**:

- Provide telephonic service existing clients.
- Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
- Liaise with internal / external clients, branches, consultants, as well as fitment departments
- Capture, maintain and update customer and vehicle details
- Communicate with the Cancellation department when receiving cancellation request from the clients
- General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
- Provide feedback to the internal and external customers
- Creating, allocate and follow up on service requests
- Any other related tasks or duties assigned by the Supervisor / Line Manager
- Adherence/Comply to schedules as determined on the Telephony system.

**Minimum requirements**:

- Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
- Understanding of telematics & telecommunications, specifically GSM & satellite communication
- Excellent Communication (verbal and written) skills
- Ability to take ownership of tasks and queries
- Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
- Attention to detail
- 1-year previous call centre experience
- Initiative
- Teamwork
- Problem solving
- Results driven
- Customer centric



  • Randburg,, South Africa Jobted ZA C2 Full time

    We're URGENTLY seeking RE5 Customer Service Agent. The purpose of the customer service agent role is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction. Duties & Responsibilities Handle customer complaints and queries via inbound and outbound communication channels, promptly provide...

  • Sales Agent

    5 months ago


    Randburg, South Africa ICONAF Full time

    Job Description/Specification Sales Agent/ Consultant **Job Title**: Sales Agent/ Consultant **JOB SUMMARY** The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...

  • Customer Service Agent

    5 months ago


    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001082 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...


  • Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract PositionContract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...

  • Outbound Sales

    5 months ago


    Randburg, South Africa iSON Xperiences Full time

    **Outbound sales (Verification Agent)** Â Â- The purpose of the Verification agent is to verify all the sales cover policies to the clients made by sales agent. Make sure all the policies are captured and submitted Â- We are looking for energetic verification agents to meet all daily target in verification Â- Verification agents are responsible for...

  • Sales Agent

    6 months ago


    Randburg, South Africa Icon AF Full time

    Job Description/Specification Sales Agent/ Consultant **Job Title**: Sales Agent/ Consultant **JOB SUMMARY** The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001215 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service department based...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001215 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at...


  • Randburg, South Africa Tracker South Africa Full time

    Listing reference: track_001215 Listing status: Online Apply by: 23 September 2024 Position summary Industry: IT & Internet Job category: Customer Service Location: Randburg Contract: Permanent Remuneration: Market Related EE position: No Introduction Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001128 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

  • Call Centre Agent

    5 months ago


    Randburg, South Africa Icon AF Full time

    Job Description/Specification Sales Agent/ Lead Generation **Job Title**: Sales Agent/ Lead Generation **JOB SUMMARY** The Sales Agent is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...


  • Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    INBOUND RESOLUTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission **JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    M-KOPA Customer Service - Team Coach RoleThe Team Coach position plays a pivotal role in driving exceptional customer experiences. Key responsibilities include leading an inbound voice/messaging/email customer services team and maintaining quality of service delivery in alignment with customer goals and objectives.Main Responsibilities:Lead and manage a team...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Team Coach RoleThe Team Coach is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities include:Leading and managing a team of agentsCoaching and developing agents through continuous one-on-one sessionsManaging attendance and leave...


  • Randburg, South Africa Ikusasa Recruitment Group Full time

    We looking for 10 Telesales Agents who speak fluent Afrikaand 6 Months Experience selling insurance products Matric a must Excellent communication skills Clear Criminal record Matric


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001216 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001178 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the...