Specialist: Telecoms Support Services

4 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
Provide operational support to USSD, INS, LBS and MyVodacom environment.
Provide input to solution architecture, strategy and design for the USSD, INS, MyVodacom, LBS environments.
Provide input into product development and support of Telecoms Support Services.
Ensure business continuity is in place for Telecoms Support Services.
Capacity management and planning on USSD, INS, LBS and MyVodacom environment

**Your responsibilities will include**:
Provide high level support to customer care regarding customer queries.
Monitor and manage Telecoms Support Services availability of 99,98%. This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.
High level and operational support.
Event, Incident, Problem, Change, Configuration and Continual Service Improvement management.
System Security and Backup Administration
Risk management, capacity management and planning on USSD, INS, LBS and MyVodacom environment.
Compilation of operational manuals, and statistical and fault reporting on all systems.
Management of supplier/vendor trouble tickets.
SOX Compliancy and administration on supported systems
System security patching and Backup Administration.
Co-ordinate and facilitate meetings.
Follow ISO Quality Assurance Procedures.
Implement and maintain BCP, Disaster/Recovery processes and procedures.
Maintain technical library and documentation.
Compiling and distribution of job orders as per change management procedures.
Liaising with BSG, WASPs, ASOC, Suppliers/Vendors and other divisions within Vodacom on a daily basis.
Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services. This includes high involvement in design, testing, implementation and comprehensive monitoring once new systems and services are implemented.
Health & Safety Considerations.

Technical / professional qualifications:
3-year National Diploma or Degree in Engineering or Computer Science. BSC/B-Tech degree preferable.
3-5 years Telecommunications experience
3-5 years Telecommunications experience and in a support/operations environment.
Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power Point.
Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.
Advanced Experience in Database admin on MySQL

Core competencies, knowledge, and experience:
3-5 years Telecommunications experience and in a support/operations environment.
Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power Point.
Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.
Advanced Experience in Database admin on MySQL
GSM network - intermediate to advanced
Telecommunication Industry - advanced
Operating systems - UNIX, Linux, Windows - advanced
Database administration - Oracle, MySQL - intermediate
USSD, INS, LBS Technologies - advanced
Business Ethics - advanced
Engineering Standards -advanced
Business Processes - advanced

Closing date for Applications**:23 June 2023**

The base location for this role is, **Vodacom Campus, Midrand.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.



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