Specialist: Telecom Support Services

6 months ago


Midrand, South Africa Vodafone Full time

**Role Purpose/Business Unit**:

- Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you
- We are on the lookout for a dynamic and visionary Telecom Support Services Specialist who will provide operational support on the USSD systems, Intelligent Network Services (INS), Location Based Services (LBS) and MyVodacom USSD environment.
- In addition, you will have the opportunity to provide input to solution architecture, strategy, and design for the USSD, INS, MyVodacom USSD, LBS environments.

**Your responsibilities will include**:

- Provide high level support to customer care regarding customer queries. Liaising with WASPs, ASOC, Suppliers/Vendors, and other divisions within Vodacom on a daily basis.
- Monitor and manage Telecoms Support Services availability of 99,98%. This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.
- Implement and maintain BCP, Disaster/Recovery processes and procedures.
- Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services. This includes high involvement in design, testing, implementation and comprehensive monitoring once new systems and services are implemented.
- Performing system security patching and Backup Administration, SOX Compliancy, and administration on supported systems.
- Risk management, capacity management and planning on USSD, INS, LBS and MyVodacom environment.
- Research and investigation into latest technologies to optimise supported systems and services in TSS environment.
- Follow ISO Quality Assurance Procedures. Maintain technical library and documentation and compiling and distribution of job orders as per change management procedures.
- 3-year Degree/National Diploma related to engineering field of study (minimum).
- 3-5 years Telecommunications experience and in a support/operations environment.
- Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.
- Advanced Experience in Database admin on MySQL
- Analytical thinking
- Problem solving
- Interpersonal skills
- Technical writing
- Learning, researching and being innovative.
- Adapting and responding to change
- Coping with pressures and setbacks
- Delivering results, and meeting customer expectations.
- Special Requirements:

- Rotational afterhours standby duties and overtime.
- Must be willing to travel.
- Must be in possession of a valid driver’s license.
- Must be willing to work across INTSS departments.
- Must be willing to work irregular hours.
- Must be willing to take management delegation when required.
- Must be willing to take polygraph test for NIA clearance.

**We make an impact by offering**:

- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits.
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies.

The base location for this role is **Vodacom,Midrand.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.



  • Midrand, Gauteng, South Africa Data Centrix Full time

    Data Centrix seeks an experienced Telecom Systems Specialist to join our team. As a critical member of our technical staff, you will be responsible for the configuration, installation, and troubleshooting of network and SIP/VoIP Services and Telephony equipment.Job RequirementsYou must have a degree in IT or at least 5 years of experience in configuring,...


  • Midrand, Gauteng, South Africa Network Recruitment Full time

    Telecoms Financial Professional WantedWe are seeking a qualified Chartered Accountant (CA) with 2 years post-articles experience to join our finance team. The ideal candidate will have strong knowledge of IFRS and South African tax regulations, as well as advanced proficiency in financial software and Microsoft Excel.About the JobManage financial reporting...


  • Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000081**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services - **Job category**:Others: IT and Telecommunication**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist...

  • Specialist: Pricing

    6 months ago


    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** To Deliver a consistent and structured approach to pricing across the group for Enterprise Verticals.To deliver Vertical specific pricing per OpCo and Region, working with Group Product Portfolio manager for Enterprise.To create/structure new and innovative commercial propositions; ensuring customer needs are addressed as well as Liquid...

  • Security Specialist

    6 months ago


    Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...


  • Midrand, Gauteng, South Africa Data Centrix Full time

    Job Title: IT Service Management SpecialistData Centrix is seeking an experienced IT Service Management Specialist to join our team. The ideal candidate will have a strong background in Ivanti Heat administration and excellent analytical skills.Estimated Salary: $80,000 - $110,000 per annumAbout the RoleThis role will be responsible for providing operational...


  • Midrand, Gauteng, South Africa Deka Minas (Pty) Ltd Full time

    Job Title: IT Service Management SpecialistWe are seeking a highly skilled IT Service Management Specialist to join our team at Deka Minas (Pty) Ltd.About the Role:This is an exciting opportunity for a professional with experience in IT Service Management to take on a challenging role that will leverage their skills and knowledge to drive business growth....


  • Midrand, Gauteng, South Africa Fidelity Services Group Full time

    About Fidelity Services GroupFidelity Services Group is a leading provider of vehicle tracking solutions, committed to delivering exceptional service and support.As a Vehicle Tracking Specialist, you will play a critical role in ensuring the seamless installation and maintenance of our tracking systems.


  • Midrand, South Africa Jobs 4 All Full time

    **Job Title**: Software Support Specialist **Reporting To**: Software Support Team Leader **Department**: Software Solutions **Location**: Midrand - Gauteng - South Africa **Subordinate positions**:Implementation Specialists **Purpose of the Job** Takes responsibility for implementing business development activities by: - Analyse and troubleshoot...


  • Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Job Title: Electronics Security Solutions SpecialistAt Fidelity Services Group, we're seeking a skilled Electronics Security Solutions Specialist to join our team. As an Electronics Security Solutions Specialist, you will be responsible for the installation and maintenance of alarm systems, access control systems, and other electronic security solutions for...

  • Financial Accountant

    3 weeks ago


    Midrand, South Africa Jobted ZA C2 Full time

    Job Advertisement: Qualified Chartered Accountant (CA) Location: Midrand, South Africa Type: Full-time Salary: R 800 000.00 - R 850 000.00 per annum with great benefits We are a leading telecoms company based in Midrand, seeking a Qualified Chartered Accountant (CA) with 2 years post-articles experience to join our innovative and results-driven finance...


  • Midrand, Gauteng, South Africa Soulify Full time

    About SoulifyWe are a dynamic organization seeking an exceptional Director Support Specialist to provide comprehensive administrative support to our Director. This role requires a highly experienced and professional individual with a proven track record of at least 15 years in administrative roles, exceptional organizational skills, and the ability to...


  • Midrand, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    About the RoleWe are seeking a highly skilled Executive Support Specialist to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC.The successful candidate will be responsible for providing exceptional administrative support to our senior executives, ensuring seamless day-to-day operations and contributing to the success of our...


  • Midrand, Gauteng, South Africa Isilumko Staffing Full time

    Administrative Support SpecialistWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Isilumko Staffing. As a key member of our administrative team, you will provide exceptional support to our staff, ensuring the smooth operation of our office.Key Responsibilities:Manage calendars, schedule appointments,...


  • Midrand, Gauteng, South Africa Smith Garb & Associates Full time

    Job DescriptionWe are seeking an experienced Office Support Specialist to join our team at Smith Garb & Associates. In this role, you will be responsible for providing administrative support, including typing, answering overflow calls, and loading documents onto our system.About the RoleThis is a full-time position that requires strong communication and...


  • Midrand, Gauteng, South Africa Datacentrix Full time

    Job DescriptionAt Datacentrix, we are seeking a skilled Service Desk Resolution Specialist to join our team. This role plays a critical part in ensuring that our customers receive timely and effective support.Key Responsibilities:Incident Management: The successful candidate will be responsible for managing incidents from start to finish, including logging,...


  • Midrand, Gauteng, South Africa Hire Resolve Full time

    Company Overview: Hire Resolve is a leading recruitment agency that connects top talent with industry-leading clients. We're committed to delivering exceptional service and results-driven solutions.Salary: R350,000 - R450,000 per annum, based on qualifications and experience.Job Description: As an IT Support Specialist at Hire Resolve, you will provide...


  • Midrand, Gauteng, South Africa Flink Recruitment Full time

    Flink Recruitment is seeking a highly motivated Sales Support Specialist to join our team. As an Internal Sales Administrator, you will be responsible for assisting customers, processing orders, and resolving inquiries while maintaining accurate records and documentation.Responsibilities:Customer Service: Provide exceptional customer service, respond to...


  • Midrand, Gauteng, South Africa Manpower Group SA (Pty) Ltd Full time

    **Job Title:** IT Network Support Specialist for Sandton, Johannesburg We are seeking an experienced Network Support Services Technician to join our team in Sandton, Johannesburg. The ideal candidate should have a strong background in software-defined networking and be familiar with SD-WAN, SD-DC, and SD-Access. The successful candidate will be responsible...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key customers as well as defining and executing sales strategies that focus on increased sales and profitability. To effectively position Liquid Telecom to be the Telecommunications partner of choice in the market by cultivating...