Software Support Specialist

1 month ago

Midrand, South Africa Jobs 4 All Full time

**Job Title**: Software Support Specialist

**Reporting To**: Software Support Team Leader

**Department**: Software Solutions

**Location**: Midrand - Gauteng - South Africa

**Subordinate positions**:Implementation Specialists

**Purpose of the Job**

Takes responsibility for implementing business development activities by:

- Analyse and troubleshoot software issues related to back-end coding and functionality to identify root causes and provide effective solutions.
- Collaborate with development teams to understand software architecture, codebase, and business requirements to diagnose problems accurately.
- Develop and implement efficient strategies for debugging, testing, and resolving complex software issues in a timely manner.
- Utilize debugging tools, logs, and error reports to trace and isolate issues within the software systems.
- Write clean, efficient, and well-documented code to fix bugs and enhance the performance of back-end systems.
- Conduct comprehensive testing and quality assurance to verify the effectiveness of implemented solutions and ensure stability and reliability.
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and project managers, to communicate problem resolutions and provide technical support.
- Stay up to date with industry trends, emerging technologies, and best practices in back-end development and troubleshooting techniques.
- Contribute to process improvements and knowledge sharing within the team to enhance overall efficiency and effectiveness.
- Participate in code reviews and provide constructive feedback to maintain code quality standards.

**Key Tasks**

**Software Support Specialist**
- Assume responsibility for the technical aspects of ECM Implementation projects.
- Undertake the lead role in configuration of ECM solutions to ensure the documented requirements are met.
- Undertake the lead role in the implementation of ECM solutions which satisfy the client’s requirements.
- Be responsible of the review and approval of all documents with reference to ECM Implementations.
- Work with the Development teams, both internal and external to ensure the correct solution is documented and created.
- Be responsible for the review and handover of all implementation projects to clients with reference to ECM Implementations.
- Ensure technical issues are recorded in ClearQuest and/or other helpdesk system and kept up to date.
- Ensure that ECM Support documentation is completed, and handover is completed in a timely manner.
- Provide support to the CPS support teams as required.
- Review policies and procedures used within the Implementation team to ensure “Best Practice” is being followed or improved upon.
- Working with adherence to the agreed implementation and project management processes.
- Assist should the need appear, with any other technical aspects of the sale, delivery, and support of the ECM solution. Including, but not limited to professional services, consultancy activities, installation and implementation, testing.
- To always act and behave in a way compliant with all Cash Processing Solutions company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles.

**Business Analysis**
- Become and remain an expert in the ECM software suite of products and the environments they operate.
- Maintain an end-user support database, recording all necessary information on client and individual installation details.
- Production of user and technical documentation.
- Access software updates, drivers, knowledge bases and frequently asked questions to aid in problem resolution.
- Troubleshoot and resolve operational and technical issues for end-users and assist with end user questions or general inquires.
- Evaluate documented resolutions and analyse trends for ways to prevent future problems.
- Develop help sheets and frequently asked question lists for end users.
- Continually develop, maintain, and uphold procedures for logging, reporting, and monitoring end user escalations
- Review and maintain user and technical documentation.
- Deliver required service levels according to company policies and client agreements.
- Draw to the attention of the organisation risks and liabilities and recommend actions to mitigate them.
- Ensure that other internal functions are consulted and involved at the right stage in the sales process.
- Install, configure, test, maintain, monitor, and troubleshoot test lab hardware, networked peripheral devices and networking hardware products.
- Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.

**Training**
- Liaise with, and provide training and support to, external end user clients and staff on ECM software usage

  • Software Support Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa Jobs 4 All Full time

    Job Title: Software Support SpecialistReporting To: Software Support Team LeaderDepartment: Software SolutionsLocation: Midrand - Gauteng - South AfricaSubordinate positions:Implementation SpecialistsPurpose of the JobTakes responsibility for implementing business development activities by:Analyse and troubleshoot software issues related to back-end coding...

  • Branch Support Technician

    2 months ago

    Midrand, South Africa Spinnaker Software Full time

    Our** Gauteng branch** is looking for an enthusiastic problem solver with a passion for customer service to fill the role of second line support technician. The Support Technician assists our customers in resolving technical (hardware, software & network) problems related to our Arch products. You will enjoy this role if you like travelling to clients'...

  • Branch Support Technician

    2 weeks ago

    Midrand, Gauteng, South Africa Spinnaker Software Full time

    Our Gauteng branch is looking for an enthusiastic problem solver with a passion for customer service to fill the role of second line support technician. The Support Technician assists our customers in resolving technical (hardware, software & network) problems related to our Arch products.You will enjoy this role if you like travelling to clients' sites and...

  • Branch Support Technician

    2 weeks ago

    Midrand, Gauteng, South Africa Spinnaker Software Full time

    Our Gauteng branch is looking for an enthusiastic problem solver with a passion for customer service to fill the role of second line support technician. The Support Technician assists our customers in resolving technical (hardware, software & network) problems related to our Arch products. You should apply for this opportunity if you at the very least have...

  • Branch Support Technician

    6 days ago

    Midrand, South Africa Spinnaker Software Full time

    Our Gauteng branch is looking for an enthusiastic problem solver with a passion for customer service to fill the role of second line support technician. The Support Technician assists our customers in resolving technical (hardware, software & network) problems related to our Arch products. You should apply for this opportunity if you at the...

  • Hardware Support Technician

    2 weeks ago

    Midrand, Gauteng, South Africa Spinnaker Software Full time

    Join the Spinnaker team as a Hardware Support TechnicianYou will assist in the resolution of repairs, refurbishment and the services provided to the branches, HO and our customers. You will need to deliver a speedy service, while maintaining good quality control and admin skills.You will assist the Hardware Support technician in maintaining good standards in...

  • IT Support Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa Network Recruitment Full time

    Key Responsibilities:Configure and install user devices and peripherals.Troubleshoot and repair faulty devices and peripherals.Ensure all devices are updated and comply with security protocols.Provide user support and training as required.Manage and update the IT asset register.Software:Install and manage relevant software on user devices.Troubleshoot and...

  • IT Support Specialist

    1 month ago

    Midrand, South Africa Adzuna ZA B C2 Full time

    Key Responsibilities:Hardware:Configure and install user devices and peripherals.Troubleshoot and repair faulty devices and peripherals.Ensure all devices are updated and comply with security protocols.Provide user support and training as required.Manage and update the IT asset register.Software:Install and manage relevant software on user...

  • IT Support Specialist

    1 month ago

    Midrand, South Africa Network Recruitment Full time

    Key Responsibilities:Hardware:Configure and install user devices and peripherals.Troubleshoot and repair faulty devices and peripherals.Ensure all devices are updated and comply with security protocols.Provide user support and training as required.Manage and update the IT asset register.Software:Install and manage relevant software on user...

  • IT Support Specialist

    1 month ago

    Midrand, South Africa Network Recruitment Full time

    Key Responsibilities: Hardware: Configure and install user devices and peripherals. Troubleshoot and repair faulty devices and peripherals. Ensure all devices are updated and comply with security protocols. Provide user support and training as required. Manage and update the IT asset register. Software: Install and manage relevant software on user devices....

  • Internal Sales Specialist: Cloud Software

    3 weeks ago

    Midrand, South Africa Mustek Full time

    **Job Purpose**: The purpose of the Solution Sales Specialist at Mustek is to drive sales of Mustek’s key cloud and software brands. The individual will be responsible for actively finding new resellers and sales to existing resellers. This role also serves as the quote desk for the Mustek Sales team. With the business focusing heavily on driving cloud...

  • Application Support Specialist

    4 weeks ago

    Midrand, South Africa SACAA Full time

    **SOFTWARE ANALYSES & TESTING** - Investigate and analyse existing system and recommend improvements. - Participate in business requirements gathering sessions. **SYSTEMS DEVELOPMENT & CONFIGURATION** - Conduct configuration of systems to ensure that the clients’ needs are met. - Develop data flows. - Participate in automation of business processes. -...

  • Rct Cloud Support Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa Rectron Full time

    The role of the support specialist is to help customers with post-sale support queries across the RCT Cloudsolution set. It is important to provide exceptional levels of support to ensure a positive end-to-endcustomer experience. In addition, to support, Rectron's RCT-Cloud Support specialists also act as a backupfor sales and operations.Outputs and...

  • Credit Note Support Specialist

    3 weeks ago

    Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** A vacancy exist for a Credit Note Support Administrator in the Commercial Operations (VB) department at our Vodacom Midrand Client. The role will be reporting directly to the Billing Team Lead. The main function of this role is to process monthly Credit Notes and to support the Billing Specialists with Billing Activities, Billing Service...

  • Application Support Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa SACAA Full time

    SOFTWARE ANALYSES & TESTING Investigate and analyse existing system and recommend improvements. Participate in business requirements gathering sessions.SYSTEMS DEVELOPMENT & CONFIGURATION Conduct configuration of systems to ensure that the clients' needs are met. Develop data flows. Participate in automation of business processes. Develop business reports...

  • Implementation Specialist

    3 weeks ago

    Midrand, South Africa Jobs 4 All Full time

    Implementation Specialist **Location**: Midrand South Africa Ensures the implementation of the company Enterprise Cash Management (ECM) software by configuring ECM solutions, creating client requirement specifications, making presentations to clients and leading the software implementation process. This role is primarily responsible for the...

  • Technical Support Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa IOCO Full time

    Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work.We are seeking a Technical Support Specialist who possesses strong technical aptitude coupled with excellent communication skills to effectively troubleshoot and resolve problems. Apply now and let's tackle the toughest technical challenges together What you'll do:Onsite...

  • Product Specialist: Nephroflow

    2 weeks ago

    Midrand, South Africa Nipro Europe Group Companies Full time

    The Product Specialist will be responsible for end-to-end management of projects, including providing product training. **Responsibilities**: - Perform FIT/GAP customer analysis in collaboration with internal teams. - Identifying new market and product opportunities. - Coordinate tasks performed by technical specialists and local installations teams. -...

  • Specialist Cybersecurity Infrastructure Support

    3 months ago

    Midrand, South Africa TalentCru Full time

    Our client is looking for a Specialist Cybersecurity Infrastructure Support. This individual will identify, analyze and react to security incidents, events, and threats using a reliable set of operating processes and SIEM technologies such as Azure Sentinel, or QRadar, or ArcSight. He will support the architecture, deployment, management, and maintenance of...

  • Specialist Cybersecurity Infrastructure Support

    4 weeks ago

    Midrand, South Africa TalentCru Full time

    Our client is looking for a Specialist Cybersecurity Infrastructure Support. This individual will identify, analyze and react to security incidents, events, and threats using a reliable set of operating processes and SIEM technologies such as Azure Sentinel, or QRadar, or ArcSight. He will support the architecture, deployment, management, and maintenance of...