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Branch Office Supervisor
4 weeks ago
**Branch Supervisor - Cape Town (Located in Paarden Eiland, Cape Town)**
**Job brief**
**Responsibilities**
Branch and Operations Management - this would include the following tasks as main objectives but there are many smaller tasks that fall underneath
- First point of contact for all staff in the Cape Town office,
- Assisting with queries and advise on best practice
- Monitoring staff output
- Managing and dealing with customer complaints and compliments
- Guiding and motivating the team
- Ensure office is clean and orderly at all times
- Overseeing the diary operations
- Part of rotation for afterhours number calls
- Ensuring your team meet expectations set out for them as discussed at Management meetings
- Being available to your team to discuss work and/or personal circumstances that affect work
- Conducting annual APR’s
- Weekly and monthly reporting on statistics
- Budgeting for Cape Town branch
- Shopping for the office (coffee, tea, loo paper etc) and overseeing stock levels
- Participate as part of Interview panel for new recruits as required
- Meet requests to a specific time line and ensure deadlines are adhered to
- Manage relationship with suppliers and customers
- Attend conferences or sessions locally after hours to promote the company services and brand (this is a pre-determined schedule and is agreed by the management team as a whole prior to signing up for the activities)
- Be part of all management calls and complete assigned agenda items on time.
- Maintaining a calm composure at times of crisis and leading the team through problems with a clear head
- Opening and closing of the office daily
- Bi annual face to face management meetings which will involve travel
The list of duties is covered however, the role is vast and therefore there may be ad hoc duties that have been omitted unintentionally, therefore this list is not exhaustive.
**Requirements**:
- Proven work experience leader
- Hands on experience in the travel industry
- Excellent communication and leadership skills
- Ability to work under pressure and meet deadlines without reminding
- Solid knowledge of computer systems including MAC and PC
- Advanced Knowledge Outlook, Word & Excel
- Experience leading people in a positive and constructive manner
- Personable and approachable with a motivating and positive attitude
- References from past employment essential (these will be done telephonically)
**Job Types**: Full-time, Permanent
**Salary**: R18,000.00 - R22,000.00 per month
COVID-19 considerations:
Covid-19 protocols observed in line with South African latest legislation
Ability to commute/relocate:
- Paardeneiland, Western Cape: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Team leadership and management: 5 years (required)
- Travel industry: 5 years (required)
License/Certification:
- Clean full drivers licence & own vehicle (required)
Willingness to travel:
- 25% (required)
Application Deadline: 2023/08/09
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