Banqueting Manager

5 months ago

Cape Town, South Africa PULLMAN Full time

**Company Description**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
- Daily supervision, coordination and direction of all banqueting colleagues.
- Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
- Leading and coaching all colleagues and leaders in the banquet services department.
- Staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
- Implementing 5-star service levels.
- Create and implement colleague-training initiatives.
- Maintaining preventative cleaning and maintenance program of all banqueting areas & equipment.
- Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
- Work with the culinary team to ensure that all equipment needs are met and all equipment is properly maintained.
- Finding creative solutions and proactively solving problems in order to meet a demanding client base.
- Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
- Working with the Conference service & catering department in order to ensure that revenues and guest satisfaction levels are maximized.
- Promote a healthy & safe working environment.
- Monitoring and continued development of Food & Beverage controls.
- Working alongside multinational guests with diverse expectations. Participates in Hotel Committees and CSI Initiatives
- Daily supervision, coordination and direction of all banqueting colleagues.
- Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
- Leading and coaching all colleagues and leaders in the banquet services department.
- Staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
- Implementing 5-star service levels.
- Create and implement colleague-training initiatives.
- Maintaining preventative cleaning and maintenance program of all banqueting areas & equipment.
- Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
- Work with the culinary team to ensure that all equipment needs are met and all equipment is properly maintained.
- Finding creative solutions and proactively solving problems in order to meet a demanding client base.
- Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
- Working with the Conference service & catering department in order to ensure that revenues and guest satisfaction levels are maximized.
- Promote a healthy & safe working environment.
- Monitoring and continued development of Food & Beverage controls.
- Working alongside multinational guests with diverse expectations. Participates in Hotel Committees and CSI Initiatives

**Qualifications**
- Minimum of three years food and beverage management experience required.
- Previous experience in banquets in a luxury hotel is preferred.
- Fluency in English (written and verbal) required.
- Post-Secondary Hospitality Degree/Diploma
- Strong computer skills in Microsoft Suite required.

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